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Business Profile

Audio Visual Equipment

A-Z Smart Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******* ********. I purchased a home security system in July 2021 from Power Pay. The personnel who I purchased the home security system from is a sales representative named ****** Power. His telephone number is: ************. I began to have problems with the home security system on February 5, 2025. I tried to contact ****** Power and Power Pay numerous times. Power Pay gave me a number to call for a business named Smart Home, ******* to help with my home security system issues. The phone number for Smart Home is: ************. I have left numerous voicemail messages with Smart Home asking them to return my phones calls. They have not returned my phone calls. Power Pay committed to provide me with home security with security cameras and alarm system. I feel like this is a scam!

    Customer Answer

    Date: 03/30/2025

    The company is still sending me a bill in the mail for $132.08. Other than that, there is no communication from the company. 

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1 st 2024 I engaged this company to assess, make recomendations and install an audio/visual system in my unit. I paid their deposit amount, and several invoices as the process got underway. By the end of August the system had been installed and the installer had returned to the unit several times to "fine tune" the system. As the end of August approached a part of the system stopped working. Contacting the installer, I informed him of the problem and also noted that on September 1st I was going away for the month. He suggested I contact him on my return and he would stop by and fix the glitch. Upon my return 10/1/2024 I have called, texted and emailed the installer and the firm. I have never heard back from them. I am not even sure if they are still in business.

A-Z Smart Home is NOT a BBB Accredited Business.

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