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Business Profile

Auto Body Repair and Painting

Guie's Auto Body & Mechanic Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Background: My car was hit by many other mechanics and should have been totaled. ****** estimated the repairs at about $9k, instead of the actual around $16k. The repairs started over a year ago and there is still damage. The paint job is my main complaint.The one damage I want to be rectified is the body paint job they did. It doesn't match the rest of the car. Three other body shops inspected the car and identified it as a poorly done job and it is possible to be done correctly. I asked ***** (one of Guie's owners) several times to fix it and showed paint differences (see photos, including one with a spot with the manufacturer's paint),*****, repeatedlysaid thepaint job was acceptable.and on our last interaction, she told me, "We're not repainting the doors", and walked away. Photos provided.

    Business Response

    Date: 01/31/2024

    I emailed  ************************** on  1-24-2024 looking to see the photos the ********* had sent in so we could response appropriately. I haven't heard anything back yet at this time. Could you please send them over!

    Business Response

    Date: 01/31/2024

     I was waiting on the photos I have requested from BBB which *************** sent in as per her complaint of color match which I haven't received yet. I'm submitting color chips of all the alternate colors that are a possible match for this car. As you can see there isn't one manufacture color as to the fact that cars are painted in many different factories. Also this is a very light lime green color which is very prone to fading which makes this a more difficult process.

         As I explained to Ms. ****** we only blended the color on her doors , the color was over the repaired part and the rest of the door was just clear coated as per manufacture specifications. The color on the back of her door to the quarter is the same color that it was when it came in. The only difference is the new shinny clear coat paint which eventually will fade as well. 

      As per her question of being totaled that is a question for the insurance company. We work off of the estimate of repair given to us by the insures ****************** In this case it was Allstate who gave us an original estimate of $9435.00 until tear down. Allstate came out on 8/12,8/17,8/19 9/15,9/20 & 9/26 to inspect any additional damage, it would have been then that the insurance company could have deemed the car totaled.

Guie's Auto Body & Mechanic Repair is NOT a BBB Accredited Business.

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