Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a multilevel complaint.Car accident Aug 18th 22 the owner of this shop showed up to the accident scene asking to take my car to get it fixed. I explained that I had my baby in the car 12 month old) & car was overheating & I was still dealing with the other party & waiting for the report. I explained to the officer that I contacted someone to tow and I did not want to give my car to the 1st person that showed up at the scene & that I had someone that could fix my car. The police officer went to the Body shop owner and told them that (I say this b/c I saw her whispering something in this guys ear) and then this guy (Kenny Y**********) came over & told me he would not charge for towing & also that he would take care of my deductible. He told me that will get you out of here quicker, his shop is up the street, he’s been in business over 30 years etc. etc so I said ok After that, I received one text message. On Aug 18th from the shop. Then I provided them claim information that afternoon after speaking with insurance & and the adjusters info in a screen print the very next morning. On Aug 29th I still had not heard back from the shop so I contacted them to find out what’s going on with my car. They threw the blame on the insurance and how they hire independent adjusters. They then sent me the estimate. Chargers were on it that they said would not be on there so I contacted them. Kenny said that he can only take care of half of it b/c my dedc. was $1K and not $500. I asked how much it would cost to take my car & he said storage fee was $50 per day and went on to try to convince me to leave my car there. Insur. adj called & asked me for the shops FEIN to pay them b/c they called multiple times, and they were rude & even hung up on her. She said I would not want to deal with that. I said I already called about taking my car. Kenny threatened to sue the insurance and subpoena me. Then I called the shop for a bill & they wanted $2,201.25 inflated by $1000

  Business Response

  Date: 08/31/2022

  This is just another typical case of a customer that isn't getting their way and complaining to get their way.  The customer wants us to save her $1000 deductible and commit Insurance fraud.  When we refused, she said she wants to move the car to another shop.  This is fine but the car has been here since August 18th and we are entitled to be paid for the towing, storage and administrative costs that we have incurred.  We have the estimate from her insurance company and would be happy to repair the car for her and guarantee the work for as long as she owns the car.  We have been in business for over 30 years and strive to maintain a spotless reputation with customers and Insurance companies as well.  This customers car is still here and she thinks that filing a complaint with the BBB will scare us into saving her deductible.  We don't work that way and frankly, I'm surprised that the BBB even took this complaint.  

  Business Response

  Date: 09/19/2022

  I have attached a copy of the invoice and the check to pay the charges.  The customer can clearly see the charges are $50.00 per day.  

  Customer Answer

  Date: 09/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  There were multiple levels to this complaint. The business did a slight reduction to the invoice they gave me after the complaint was submitted to BBB and Attorney’s General office, their charges, even at this reduced invoice after the fact, are still criminally high, but at least insurance paid them. Their business practices are still criminal, but that’s for someone else to deal with.
  
  This is not a business I’d ever recommend to anyone, if they sleep well at night treating customers this way, especially customers that just underwent a hardship, accident, then that’s on their conscience.
  
  Regards,

  
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