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Business Profile

Auto Insurance

McCollum Insurance Agency, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my home owner's insurance policy with McCollum Ins. on 1-26-23. However, the insurance agent (***********************) failed to cancel the policy. So, $1689.00 that was paid on Dec. 28, 2022. was never refunded Hence, this left my escrow account short which drove my mortgage payments up

    Business Response

    Date: 03/07/2023

    I am responding to the letter that we received regarding ****************************

     

    • ********* *********** from my team, received email request on 1/26/2023
      • ***** requested cancellation of her home insurance policy
    • ****** *********** responded to ***** on 1/26/2023
      • He responded to *****, letting her know that her replacement policy was more than the policy with our Agency.
      • He requested confirmation from *****. He requested that ***** responds with confirmation that she did want her policy cancelled (even though her replacement policy cost more than her current insurance)
      • Below is email from our mgmt. system to *****
        • That policy cost $5 more than you current Openly policy. Did you at least bundle and save on your Auto? Please confirm you still want to cancel Openly. Thanks!
    • On 2/17/2023 ***** called our Agency about the cancellation request
      • At this time, **** was still awaiting confirmation from *****, on her desire to cancel
      • ***** confirmed that she would like to cancel effective 1/26/2023
      • We sent ***** ****** cancellation request to sign (this is required by Openly Insurance)
      • We received and forwarded the signed cancellation request to Openly on 2/17/2023 (requesting cancellation effective 1/26/2023)
      • Openly processed the cancellation and sent pro-rated refund of $1473.46 on 2/21/2023.

    Thank you,

    Brian M*******, CIC
    President

McCollum Insurance Agency, LLC is NOT a BBB Accredited Business.

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