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Business Profile

Auto Transportation

Royal Auto Ship LLC

This business has applied for BBB accreditation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the dealership to tell them that someone was on the way unbeknownst to me that they had released the car on the Saturday prior. I immediately contacted both broker and driver and told them of that fact. However, broker will not remit the deposit or part of it.

    Customer Answer

    Date: 02/10/2025

    I have resolved this with the business. Thank you very much for the help. 

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to transport a vehicle we bought from *******, **. The vehicle was picked up on time and delivered at the indicated address without any paperwork. When I asked the driver, he stated that no paperwork was given to him. I called the auction to request the vehicle's title and they said they gave it to the driver, which we were not given. This happened on April 15, 2024. I have been calling the company since and they have not been able to retrieve my document. Now we have a vehicle sitting with no title and nothing can be done with it.

    Business Response

    Date: 06/10/2024

    We are Royal Auto Ship LLC which is a company that made the shipment as a broker who was working between the customer and a carrier our job is to find a carrier that is reliable; Insurance package, and active FMCSA, and send it to the customer to check and agree if it is good to accept or not for the customer side! We do not go to pick up the car or we do not deliver directly we work online and as soon as we assign the order to the carrier our job ends. We have sent and informed the customer about everything and confirmed it by sending the contract, Insurance, and DispatchSheet. According to our agreement, we are not responsible for any damage or lost items and the carrier takes full responsibility for any cause that happens during the shipment. I've attached all the needed documents to make it clear. Also, we have pictures before and after delivery. I was going to attach them but there was a limit so I could not attach them. If needed I am ready to show them as well!

    Best regards
    ************** with Royal Auto Ship LLC

This business has applied for BBB accreditation.

pending BBB accredited business seal

Royal Auto Ship LLC has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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