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Business Profile

Beauty Salon

The Beauty Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, October 22nd I purchased a hair product in a quantity of 4 from their online website. It is now Thursday, October 27th and my products have still not been shipped. I sent a email on Tuesday, October 25th asking about the status of my purchase, but to date I have not received any response. I would either like a update on my shipment or a refund. My order number is ****.

    Business Response

    Date: 11/15/2022

    This is a response to the complaint #********.

    The order was received on 10-22-2022, Saturday.
    All orders received during weekends start processing next business day which is Monday. However, because the product was out of stock, we  tried to refill the inventory and it took 2-3 days at least.  On 10-27-2022, Thursday, we found that the item was still back ordered by our wholesaler.  We immediately issued a full refund the next day on 10-28-2022, Friday, and emailed the customer  the refund confirmation with the explanation.
    Also as far as I know we did not receive any inquiry on this order.  
    If we received any inquiry , we would have responded.

    Please feel free to contact me in case of any questions or concerns.
    Thank you.

    Kind regards,

    Sue C....ibeautyplace.net
    THE BEAUTY PLACE

The Beauty Place is NOT a BBB Accredited Business.

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