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Business Profile

Beauty Supplies

Jini Beauty Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from Jini Hair supply on Sep 27 2022. The tag had 2 prices listed on the item of which the cashier stated that the lower price item and that the lower price was wrong. No further explanation was given when I questioned it. I want to return the item or receive the difference back as this is the store's error. I've purchased wigs from them in the past with no issues, and the cashier didn't even try to rectify it. I wanted to let it go but decided to file a complaint on principle.

    Business Response

    Date: 11/01/2022

    We can give the customer the price difference the wig was we can refund her the money.

    Customer Answer

    Date: 11/01/2022

    BBB: thank you for your assistance



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Please extend to her that I  appreciate her assistance and didn't try to cause trouble I just got annoyed as the cashier rang me up while I was still questioning the amount of the 

    purchaase and wouldn't check on it as I asked. It was partly my fault for not refusing to pay for it but it won't stop me from shopping there again if I am allowed to. 

    Regards,

    **** ********

Jini Beauty Supply is NOT a BBB Accredited Business.

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