Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/25 I went into **** ****************** for service on my 2020 **********************. The service department stated the issue was not under warranty. I have been having issuse with the car since I purchased from another dealer ship on 12/27/23. The owner of **** ****************** allowed me to trade it in for a 2024 Grand Cherokee 4E with 51 miles on it. I was at the dealership that day from 9 am till almost 8 pm before leaving with the brand new car. On the drive home I noticed the oil light sensor kept coming on and the inspection stickers were from 12/2024. I made them aware and was told to come back in when I was available. I returned the next day to have stickers put on and the reset the light. I asked about when the last time the car was giving a five point inspection and a oil change as it sat on the car lot for one year before being sold and asked for documentation. On 5/21/25 I went sent a picture of a service form from 2/27/25 of stickers being put on and the oil light being reset. There was never a service sticker placed in the top left windshield to notify when it was or needs to be serviced again. The oil has sat in this vehicle for a year and sold to me without being changed. I am now being told that it's a brand new car and you don't have to change the oil and I could use my free warranty oil change if I would like to have it done. I

  Business Response

  Date: 05/28/2025

  Thank you for bringing ********************* concerns to our attention. We appreciate the opportunity to address her experience and reaffirm our commitment to customer care and transparency.

  We are pleased to confirm that Ms. ******** spoke directly with our team and has scheduled a complimentary oil change for May 29, 2025. This service will ensure her vehicle is in optimal condition and address all remaining concerns.

  We believe that all issues brought forth have been addressed or are scheduled to be resolved at the upcoming service appointment. We are grateful for Ms. ********* patience and communication, and we remain committed to supporting her as a valued customer of **** ******************

  thank you

  ****** *******

   

  Customer Answer

  Date: 05/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 22, 2025, I purchased a used 2016 ****** Maxima from Matt Blatt Chrysler Dodge Jeep Ram. During the transaction, I was sold an Extended Warranty and ************* by the dealership. After reevaluating my financial situation, I decided to cancel both coverages and submitted cancellation requests in early March. These requests were confirmed by the dealership, and I was informed that refunds totaling $3,998.78 would be issued via two checks mailed to my lienholder, Truist Bank.Despite several follow-ups and written confirmation from dealership staff that the checks were mailed, Truist has confirmed they never received the funds, and the dealership has refused to provide any tracking numbers or mailing confirmation. I was instead told the checks were sent by regular mail with no verificationdespite the large refund amounts.Additionally:I was promised a second vehicle key at the time of purchase, which has still not been provided.The vehicle registration was significantly delayed. I was told by a manager it would be expedited, yet it has still not been delivered, and my temporary registration is due to expire on April 22, 2025. Without this, I will be unable to legally drive my vehicle.I have documented all email communications and made repeated good faith efforts to resolve the situation. Instead, Ive received evasive responses, shifting blame, and unfulfilled promises.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 16, 2024 Dear ******,Re: Complaint about damage to my vehicle during routine maintenance Your technicians performed 37,500-mile service scheduled maintenance on my 2017 white Chrysler 300C. On August 26, 2024, at approximately 4::30PM, I dropped off the car to ******* **** (service writer), who is no longer with your company. The services included an oil change, oil filter change, cabin air filter change, and air filter change. I picked up the vehicle from **** Blatt on August 27, 2024. The receipt states that the technicians completed a multi-point vehicle inspection.The bill for this work was ******.Upon picking up the vehicle, I noticed damage to the right front fender and immediately informed ****** of the issue. Another service writer, ** *******, took a picture of the damage, and I took a picture. They told me the service manager would have to review the camera to see how the damage happened. At that time, the service manager was ***** *********.I have made several attempts to rectify this issue and have no results. I have had to initiate all contact concerning this problem by visiting the dealership or calling your office. You continue to make empty promises that you will get back to me, but I have not gotten a response in five months. I have been very patient; I will take legal action if I dont hear from you within the next ***** hours to have my vehicle inspected for *********** were under a legal obligation to carry out the routine maintenance work on my vehicle with reasonable skill and care. The problems I have outlined indicate that you failed to do so. To resolve the problem, I would appreciate your immediate attention.I look forward to hearing from you and the clear close-up camera footage. I will wait until Monday, January 20, 2025, before taking my next step. Please contact me at ******************* or **************. Sincerely, ******* A. ********

  Business Response

  Date: 02/13/2025

  Good Evening,

   

  Mr ******* ********** was repaired to his satisfaction and picked up his vehicle this evening.  I asked him to notify you also. Please feel free to reach out to him.  I believe this has been resolved.

  Any further questions please don't hesitate to call.

  Thank You,

  **** ********

  **********************

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car had a manufacturing issue. I dont want the issue fixed anymore I dont trust the car at all. I need to speak to a lawyer at this point of what has been done. They created a security issue for the vehicle by breaking the wheels off to repair a manufacturing error without my permission and pretended they were doing me a favor after pretending I would have the keys. An employee that was scamming there and was fired came back and stolen the keys but they told me it costs 800 dollars to break them but they gonna do it for free for me because the issue with the vehicle. I was told 3 to 4 days loss my job because I told them the same. Im about to call the the new job Im supposed to start to tell them they lied once again and said my car would be finished Monday then Tuesday now my parts are wrong. Last night my car was moved onto the street and keys left under a tire I never asked for any of this. I dont even believe I

  Business Response

  Date: 05/20/2024

  Thank you so much for bring this matter to our attention.

  we are doing our best to accommodate **************** with his concerns, unfortunately, **************** was involved in a minor accident on 02/14/24 a month after he purchased his vehicle. 

  and then his tires "blew out" on April 13th 2024

  we asked him to get his vehicle Towed to your service ***** we are working closely with Dodge to find a solution for his vehicle.
  subsequently, Mr. ******************* to calling and texting the Dealership making a lot of the employee fell unsafe!
  on May 8th, 2024, firmly requested that his vehicle to be towed off our property without any of the repairs. we honored his request and left the vehicle in front of the dealership as per his request.
  we brought back his vehicle onto our property on may 9th after no tow trucks showed.

  THANK YOU

  ***************************************

  Customer Answer

  Date: 05/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21688655
  
  I am rejecting this response because:
  
  First I would like the say that these are lies!  My insurance ******************* would disagree because what was reported by Matt ********************** to them is that the car is defective therefore I was denied a rental! Also the damage that was caused is on the passenger rear tire which never blew! Only scratched the rim. I have video to prove both tires had cambers tilted and that the opposite tire blew. Also this was reported by Matt ********************** service manager. Video will support my argument.

  What about the deception? Does that not deserve to get addressed? When you lie to someone the way you did and take advantage by trying offer a service for free but really is damaging you right and I dont apologize for anything. Im beyond angry I loss job opportunities and this situation has inconvenienced so much that I dont mind inconveniencing myself more making sure this goes to court! Im not letting it go and when I have all evidence presented youre gonna see why this addressed with minimal efforts by them. Earlier today the ** called my phone talked disrespectfully! Saying I said I hit a guardrail which is beyond me because I have the conversation of what I said in text still. And if I hit a guardrail how come there is not a scratch on my vehicle? I have video of my car while myself and the tow truck driver talked about how the cambers arent pose to be that way and how the damage to the opposite rim cant cause that to happen.

  I covered all bases to protect myself from these scam artist so any lie they wanna offer up next I will gladly shoot down. You should feel unsafe also after you almost killed me on a highway on the way to work and then I lost my job because I couldnt get there! Thanks **** **********************! 

   

  
  Regards,
  
  *********************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 05/24/2024

  These pictures represent the day I text them to put my car out front for a tow truck to pick up the car. I have the text message where I specifically told them to lock my keys in the glove box. My keys were not left in the glove box they put them on the wheel of a random vehicle. Maybe I should make a TikTok and ******* video with all my evidence. I have plenty of people that can give this the attention it deserves and also I can get a poll on how the public would respond to this type of customer service after selling me a defective car and telling me so! Also Im gonna included all conversations from said jobs loss as I have a real time text messages to support the car spinning me around on the highway in morning traffic and somehow I survived without crashing. Anyone who has ever scratched their rim the way I have would argue that no damages was caused. Also the amount of impact it would take to cause the damage would have further damaged the point of impact! Thats like saying I broke a window with an egg but the egg didnt break! But lets just upload the text of the status defective by someone who is qualified, like Matt ********************** service manager **** who said defective and also there is no way I could have done it. 

  Customer Answer

  Date: 06/08/2024

  This is just a few msgs to represent what I mean: 

  the theft by deceit/ depreciation of my vehicle

  ( wheel locks broken) 

   The fact that my employment was affected! 
  I have more pictures coming coming soon. Im have already collected more than enough proof! I will be suing for damages! My car is still defective right now according to Matt ****************** and still I was told to come pick up the vehicle and drive. 

  Customer Answer

  Date: 06/08/2024

  This is just a few msgs to represent what I mean: 

  the theft by deceit/ depreciation of my vehicle

  ( wheel locks broken) 

   The fact that my employment was affected! 
  I have more pictures coming coming soon. Im have already collected more than enough proof! I will be suing for damages! My car is still defective right now according to Matt ****************** and still I was told to come pick up the vehicle and drive. 

  Business Response

  Date: 06/19/2024

  **************** has Open a Lemon Law case after matt ********************** completed the repairs to his car that was caused by an accident while he was driving it.

  matt ********************** has done everything possible to help ****************

  please keep us posted if there anything else we can do to help!

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.A brand new truck came with a scratch and a dent. Before signing any papers the dealer committed it will be fixed.Since then, I have called and walked into the dealership to ask for that fix and all i receive is the same answer "we will call you with more information" The ** ***** personally told me 3 times he will call me back to set it up but never did. It is now over 3 months since the truck purchase and I still dont have it fixed, schedule or even called back. I will take it to Civil court if need to and will make sure to leave reviews in every place possible. Follow your promisses and agreement even if its not in writing and dont disrespect people and they're time.

  Customer Answer

  Date: 03/24/2024

  Problem has been fixed and case can be closed 

  Business Response

  Date: 04/26/2024

  Good Morning,

  we just got your letter in the mail, my apologies I thought I responded to the complaint!

  this issue has been resolved since the first week of March. the customer has been taken care of and is completely satisfied! 

  can you please open the claim so I can respond

  thank you
  

  ************

  --
  

  
  

  *************************** Matt Blatt CDJR General Manager

  
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Dodge ******* on 7/27/23 for approximately $33k. Upon picking my car up from the dealership, I noticed my car was covered in filth; from the hard water stained windshield to the food crusted on the glove box and in the carpets, and the stench that comes from the AC. I initially reached out on 7/28, 8/1, 8/23, 8/24, 9/20 and the texts are ongoing. The manager refuses to call me. I was also sold a car with only 1 key, which was never discussed prior to the purchase.

  Business Response

  Date: 11/01/2023

  Hello,

  We regret to hear this about her experience. I reviewed the communications and spoke with the GM. Our team had agreed to pay for the at home interior and exterior detail 2 months ago. Appointment was not completed due to customer rescheduling which caused some confusion with our team when contacted about it resently.
  
  Chris, the general manager, and I reached out to her via phone and email about covering the detail and extra key. The interior and exterior detail was completed on Thursday Oct 26th in which ******* let us know there were rust spots and water marks still on the windshield. We offered to replace the windshield and take care of the rust spots and provide all the information so this can be completed at no cost to her.
  
  Our General Manager also provided her the information to schedule getting her a second key and replacing the windshield. We have notified our key and windshield provider Matt Blatt is covering the cost of the extra key and windshield replacement.
  
  Please let us know if this is not resolved. 

  Thank you,

  *************************