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Business Profile

Car Dealers

Philly Car Company Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the car on 02/24/24 . check engine light came on around two weeks after purchased.went back to sales man *****.and he checked the car and he found out that it needs a sensor. Held car for about a week and assured me that it was fixed. Firstly he charged me 3500.but only wrote 1500.he has been giving me the run around, asked to speak with the owner. The owner would never call me. And then the salesman ***** got fired.the next person who started running the shop said he was ****** the owner nephew. Had the car for 4 days. All the time still refusing to get me in touch with the owner....now I have been told that the mechanic quit. The car is dangerous to ride ,it won't switch gears, I have numerous AutoZone reports that says P0012 -camshaft position -timing over ******** for a predetermined period of time. I've been told by ****** to be there several times to meet up with the owner.all to no avail.We are a handicapped household.the car is not going to be feasible to drive. I even spent close to an additional *****. Getting a tire, a new battery,an oxygen sensor, two oil changes. And most of all the salesman ***** never signed the paperwork. At my last visit about two weeks ago the *** ****** had his brother test drive the car to see all the issues...it starts revving over 2 but doesn't reach correct gears when going above 30. He informed me that once that happens it won't start. The car will be worthless. I need help.

Philly Car Company Inc is NOT a BBB Accredited Business.

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