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Business Profile

Carry Out Food

Chickie's and Pete's OC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for Chickie's and Pete's OC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chickie's and Pete's OC has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had taste for crab fries advertised by Chickies and Petes at ***************** and bought two orders. When I got the French fries they just had *** *** Seasoning on the French fries. NO CRAB MEAT at all. They false advertised their menu. I want my money back.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:I end up getting sick from the bad crabs and raw chicken. I was told to take it up with my Dr and I could bring the wings back for a refund how and why would I of saved raw chicken to bring back to them and how would I if I’m sick from your food. They had no choice but to take the crabs of the bill after they sold me seafood that got me extremely sick and I had to miss work that’s not fair the food should of not been served I could of died from eating bad seafood and raw chicken 

      Regards,

      ***************************

      Business Response

      Date: 12/07/2022

      *******,

       

      I am following up on the attached complaint that was submitted to the Better Business Bureau.  We take food quality, safety and guest service very seriously.  I discussed the incident that took place on Saturday November 19th with the General Manager of the location.  When we received the complaint about the crabs from the guest we removed them from the bill and asked the guest if we could make them something else.  The guest requested wings.  We made the guest wings and the guest ended up taking them home with them.  The guest called back the next morning and said there was a problem with the wings.  When the manager that was on duty took the phone call and offered to replace the wings the guest became irate, belligerent and cursed at the manager.  We tried multiple times to take care of the guest in this situation and make it right. 

      Business Response

      Date: 12/14/2022

      *******,

       

      This is a follow-up based on the attached message.

       

      As we previously stated, we take food quality, safety and guest service very seriously.  I would be happy to discuss what happened with the guest in order to explain some of our operational processes and resolve the guests concerns.

    Chickie's and Pete's OC is NOT a BBB Accredited Business.

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