Complaints

This profile includes complaints for RG/2 Claims Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RG/2 Claims Administration

  30 S 17th St Philadelphia, PA 19103-4001

• 

  RG/2 Claims Administration

  PO Box 59479 Philadelphia, PA 19102-9479

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rg2 claims has not been communicating with me regarding the distribution of my class action lawsuit claim. Every time I call nobody responds to my phone call. Every time I send an email nobody responds to my email. They have been telling me for the last 6 months that my check will be mailed out to me on a Friday. It has been 6 months already and I have not received my payment from my class action lawsuit.

  Business Response

  Date: 06/04/2025

  This individual is a Class Member in a class action settlement.  This settlement requires a Class Member to file a claim (signed and dated) and attach completed W-9 and W-4 forms.  Failure to provide all documents results in a deficient claim filing.  This individuals documentation was deficient. 
  12/04/2024 - A confirmation letter was sent to her requesting additional documentation.
  03/17/2025 Email sent to Class Member re additional documents needed to cure the deficiency.
  03/17/2025 Email from Class Member re confirming her mailing address. Response sent.
  03/25/2025 Telephone call from Class Member.  Spoke with Class Member re tax documents and claim form.
  04/28//2025 Telephone call from Class Member.  Returned call and left voicemail.
  04/28/2025 Email from Class Member asking about amount of settlement payment.
  04/29/2025 Spoke with Class Member re settlement payment.
  05/05/2025 Telephone call from Class Member.  Spoke with Class Member re provided case status.  Although we had intended to issue a check to the Class Member earlier, there were several other class members who were curing deficiencies, so we held all check printing for this case to do one batch of all checks needed.  Checks are typically generated on Fridays every week or every other week, depending on the volume.
  05/19/2025 - We batch printed and mailed several checks to multiple class members.  This Class Member's check was printed and mailed to her on this date. She has received the check and cashed it on 05/28/2025.  Copy of the check is attached.

  Please let me know if additional information is needed.

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22905190
  
  I am rejecting this response because:
  
  they are still not giving me a reason why my claim was rejected when others were accepted that were also filed late. This is unacceptable, I need a reason why which is what they havent been able to provide.

  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  lication of late claim approvals. This arbitrary treatment suggests unfair or potentially discriminatory decision-making in the claims process.Furthermore, the company's failure to communicate in good faith has caused unnecessary hardship and frustration. I have provided documented proof that others who submitted claims after me were approved, yet RG2 Claims refuses to reconsider my claim or provide a reasonable explanation for my denial.

  Business Response

  Date: 02/25/2025

  This information has already been provided to Mr. ****** through complaint number ******** and in multiple emails directly between RG/2 Claims and Mr. ************* Under the terms of the settlement, there will be no reconsideration for acceptance of this late-filed claim.

  Business Response

  Date: 03/12/2025

  The Claims Adjudicator, under the terms of the Settlement, had the sole discretion to accept late claims.  Your claim was not accepted.  There will be no further reconsideration.  Please note, RG/2 Claims was not appointed by the Court as the Claims Adjudicator.  We did not make the determination regarding the validity of your claim.  Please feel free to review the Settlement Agreement and other relevant documents regarding the Settlement at ***************************.  

  Customer Answer

  Date: 03/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22905190
  
  I am rejecting this response because:
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

  Business Response

  Date: 04/22/2024

  Hello - 

  ****************, as well as RG/2 Claims Administration, has corresponded with class counsel regarding this matter.  **************** filed multiple claims for participation in this Settlement under his business name, United Storage Partners.  He was subsequently paid on the two valid parcels that were within the class area under the terms of the Settlement Agreement.  **************** has been provided the images of the class area map showing that his additional parcels were not within the class area and, therefore, could not be paid under the terms of the Settlement.  Class Counsel agreed with our rejection of the claims and communicated this to the class member on  April 3, 2024. 

  Please let me know if you need additional information.

  Thank you,
  *****************************

  RG/2 Claims Administration LLC

• Initial Complaint

  Date:12/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was responsible for paying back wages from ******* after a class action lawsuit against U.S. Military members as they were not being paid while training or on deployment. This company sent me the checks in 2023 while I was on active duty deployment overseas; however, when I tried to cash them, this company voided my backpay checks to a sum of over $3000. I informed them over email that I would be out of the country and if they could send them to my overseas posting; however, they sent them to my home of record.

  Business Response

  Date: 01/22/2024

  Good afternoon.  I apologize for the delayed response. 

  Under the terms of the settlement in this matter, as approved by the court, all unclaimed funds were to be redistributed to class members who cashed their initial checks 180 days after issuance.  Prior to the expiration and redistribution, ******************** contacted us on 06/20/2023 to request a replacement check.  We updated his address to the address provided in his complaint (**************************************************************; *****) and issued a replacement check, in the amount of $2,609.10, on June 28, 2023. Even though the replacement check was sent tot he address provided by ********************, the check went uncashed.  Therefore, under the terms of the settlement, the funds were redistributed in November 2023.  We responded to ************************ email on 12/15/2023 advising that the check could not be reissued again and that there was nothing further we could assist him with.    

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because I did not file a year after the deadline.  I filled over a year ago which is only slightly past the due date.  My mother's claim was accepted and mine was not and we filed on the same day.  I will be obtaining legal counsel to proceed with this matter.
  
  Regards,
  
  *********************
  nswer my calls. If this is not resolved immediately, I will contact my attorney and have them file in court.

  Business Response

  Date: 08/22/2023

  The deadline to file a registration form in this matter was March 22, 2021 which can be confirmed on the settlement website at www.mountairesettlement.com.  **************** sent in his registration form by email on February 14, 2022, almost one full year after the court-imposed deadline.  The February 20, 2022 deadline he referred to was only applicable to Class Member who submitted timely and valid registration forms and were asked to supply additional information about their property damage and personal injury.  Again, this can be confirmed on the settlement website.  His registration form was sent in very late and will not be accepted by the Court or the Claims Adjudicator.  The settlement agreement in this matter provides for the sole discretion of the Claims adjudicator for accepting or denying late filed registration/claims forms.  Thank you for reviewing this information. 

  Business Response

  Date: 08/08/2023

  **************** was communicated with on July 21, 2023 and August 4, 2023 via email following his call with RG/2 Claims call representatives.  He was advised during both his calls and in the emails that there was nothing further RG/2 Claims could assist him with.  We are a third-party administrator retained by the Court to administer the claims in the ******* v. ********* Class Action Settlement.  RG/2 Claims does not make the decisions regarding late claims.  The Claims Adjudicator, also retained by the Court, made those decisions as well as all the settlement award allocations. 

  **************** filed his claim form also a full year after the Court imposed claims filing deadline. Under the terms of the settlement, the Claims Adjudicator had the sole discretion to accept or deny late claims.  ******************** late-filed claim was not accepted.  Following my email with **************** on July 21, 2023, I conferred again with the Claims Adjudicator.  I emailed **************** on August 4, 2023 to explain that the decision to deny his claim was final and would not be reconsidered.  I further explained that his mother's claim had been accepted as part of a current homeowners' claim filed by his father.  **************** has not lived in the same household as his mother and father since 2005. 

  I understand that the situation is frustrating for ****************, but, as he has been advised, there is nothing further that RG/2 Claims can assist him with.