Complaints

This profile includes complaints for RG/2 Claims Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RG/2 Claims Administration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RG/2 Claims Administration

  30 S 17th St Philadelphia, PA 19103-4001

• 

  RG/2 Claims Administration

  PO Box 59479 Philadelphia, PA 19102-9479

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RG/2 is handling a class action lawsuit for ********* ***** and I wanted to be included in part of the 65 million settlement. I lived in the affected area for 14 years of my life from 1991-2005. However, I wasn't made aware of this class action lawsuit until after the deadline to file since I now live across the country in Arizona. My mother (who still lives in the area) and I both applied on the same day and she was approved for the settlement. However, my claim was denied due to late filing. I personally know many others who have filed after the date I filled and they also have been approved. I have been seeking a resolution for over a year and a half and they have been unresponsive. The rep I spoke today acknowledged that my mother's claim was approved and could not provide a reason as to why my claim was denied since they both were filed late and on the same day. I asked to speak to a manager and I was put on hold for a long time and then hung up on. They now will not answer my calls. If this is not resolved immediately, I will contact my attorney and have them file in court.

  Business Response

  Date: 08/08/2023

  **************** was communicated with on July 21, 2023 and August 4, 2023 via email following his call with RG/2 Claims call representatives.  He was advised during both his calls and in the emails that there was nothing further RG/2 Claims could assist him with.  We are a third-party administrator retained by the Court to administer the claims in the ******* v. ********* Class Action Settlement.  RG/2 Claims does not make the decisions regarding late claims.  The Claims Adjudicator, also retained by the Court, made those decisions as well as all the settlement award allocations. 

  **************** filed his claim form also a full year after the Court imposed claims filing deadline. Under the terms of the settlement, the Claims Adjudicator had the sole discretion to accept or deny late claims.  ******************** late-filed claim was not accepted.  Following my email with **************** on July 21, 2023, I conferred again with the Claims Adjudicator.  I emailed **************** on August 4, 2023 to explain that the decision to deny his claim was final and would not be reconsidered.  I further explained that his mother's claim had been accepted as part of a current homeowners' claim filed by his father.  **************** has not lived in the same household as his mother and father since 2005. 

  I understand that the situation is frustrating for ****************, but, as he has been advised, there is nothing further that RG/2 Claims can assist him with.

  Customer Answer

  Date: 08/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because I did not file a year after the deadline.  I filled over a year ago which is only slightly past the due date.  My mother's claim was accepted and mine was not and we filed on the same day.  I will be obtaining legal counsel to proceed with this matter.
  
  Regards,
  
  *********************
  

  Business Response

  Date: 08/22/2023

  The deadline to file a registration form in this matter was March 22, 2021 which can be confirmed on the settlement website at www.mountairesettlement.com.  **************** sent in his registration form by email on February 14, 2022, almost one full year after the court-imposed deadline.  The February 20, 2022 deadline he referred to was only applicable to Class Member who submitted timely and valid registration forms and were asked to supply additional information about their property damage and personal injury.  Again, this can be confirmed on the settlement website.  His registration form was sent in very late and will not be accepted by the Court or the Claims Adjudicator.  The settlement agreement in this matter provides for the sole discretion of the Claims adjudicator for accepting or denying late filed registration/claims forms.  Thank you for reviewing this information.