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Business Profile

Clinic

Spectrum Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Literally no help , i talked to ********************** that was literally so rude !!!! I told her to put down a refusal and she denied it !!! Never had someone so rude about my health i will be calling a lawyer

    Business Response

    Date: 03/03/2023

    The patient had a telehealth appointment to review her labs. The patient tested positive for ** and was advised before her medication was submitted, she needed to return to the office for a pregnancy test. The patient stated that it is a significant inconvenience as she needs to go to work and is positive that she is not pregnant. She asked provider to put a decline of a pregnancy test on file; that is when she got nasty and hung up on the patient.

     

    The provider asked the Clinical Practice Manager (CPM) to call the patient (pt).

    CPM, called pt per pt's request. Pt was very upset and stated she should not have to come in the office to do a urine pregnancy test. Pt stated she feels the option of what medications will be offered should be discussed at the visit. Pt stated she will not come to give a urine preg test and feels that the provider refused to give her the ******** pill because she won't do the preg. test that is protocol.

    CPM attempted several times to calm the patient and explain that to be given Rx Diflucan for her yeast infection, the safe practice of care is to do a pregnancy test as Diflucan should not be prescribed if the patient may be pregnant. The safe practice is to do the pregnancy test to rule out that risk factor.

    Please feel free to contact me with questions.

    Shawna Y****

    ChiefComplianceOfficer

    Customer Answer

    Date: 03/03/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    my period went off the day prior and as a doctor they knew i was not pregnant!!!! They literally make it impossible to get proper care 

    Regards,

    *******************************

Spectrum Health is NOT a BBB Accredited Business.

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