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Business Profile

Coffee Shop

Dunkin

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the store on March 10th, 2023, I purchased Coffee Rolls, Apple Fritters, alongside with a Hash Brown. That was a Friday, I did not realize I didn't have my Hashbrown until I arrived to work that day. Since I frequent that location, I attempted to let the clerk know about my situation on Friday. She mentioned to me that I should have come back that Friday, or even yesterday which was Wednesday. I did not understand, thus I asked to speak with the supervisor on duty because perhaps they can assist with my time of need. The person now tells me I am the supervisor on duty and my name is ****. I said, okay perhaps I can speak to your manager because this should not be so drastic of a matter. Now, telling me I should come on 3/17/23 to speak to the manager about the circumstance. Not only that but in a rude manner **** asked me if I still wanted my bagel, which of course I wanted my breakfast. I never received my receipt for the Friday transaction, alongside the Thursday transaction. Yet, since I have paid with a card, I may be able to retrieve documentations if need be. Although Dunkin Dounts has policy and procedure, yet she forgot all about customer service. Leaving me in a hard place because the clerk made me feel as if I was being deceitful about my purchase order. This is not how I wanted to feel especially with a place I frequent every morning prior to going to work.

Dunkin is NOT a BBB Accredited Business.

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