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Business Profile

Computer Hardware

Ascentive, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ascentive, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ascentive, LLC has 2 locations, listed below.

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    • Ascentive, LLC

      1800 John F Kennedy Blvd Ste 300 # 92302 Philadelphia, PA 19103-7402

    • Ascentive, LLC

      1241 Carpenter St Philadelphia, PA 19147-3608

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two software products from this company since 2009, PC Scan&Sweep and PC SpeedScan Pro. In July I started having issues with Scan&Sweep and called their customer service ****************** . The message states that they are only taking emails etc. Troubling. So I started emailing. I've attached a string of emails that I sent in July, August and September 2022. To date, I have received no response. They charged my credit card for 29.95 on September 23rd. When I log in to my account, I am not able to change any data even though it says Edit. I can't change the auto-renewal to NO. I can only change two fields, term date of credit card. So they have my data held hostage. I called my credit card company to place a BLOCK on Ascentive. You will see from my supporting document that I have tried several times to contact this company and have asked for a refund. No response.I also called another number I found ************ and the message states they are not accepting phone calls. Something is definitely going on. I would like to be refunded 29.95. I know this is not a large amount of money but the fact that you cannot reach a human being or change any data or close an account is extremely troubling. Thank you. Feel free to contact me for further info.

    Ascentive, LLC is NOT a BBB Accredited Business.

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