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Business Profile

Concrete Contractors

Classic Contracting, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a concrete patio installed the end of April 2022. We started to see some cracks in the cement the beginning of July 2022. I was in immediate contact with the Maria the manager/wife of the owner. She assured me her husband Tom would take care of fixing it. By the end of July/ beginning of August we saw more cracks yet again. Another round of emails exchanges between Maria and I. This time she told me he is waiting to see if anymore cracks appears and then will do an “overlay” to correct the problem. I waited til mid September then contacted them again to see when they would be out and got no response via email ,phone and text. My husband tried as well. They have dodges us, even went as far as to remove my photos he took with his own camera from his business page on ********. I’m out $5,600 for a concrete patio that wasn’t installed correctly and now it’s going to break apart, he didn’t even put a cut down the center so he could remove pieces as needed. Not sure what or how much of a base layer he used but that could be an issue as well. This is unacceptable business practices when they boast about customer service being a priority.

Classic Contracting, LLC is NOT a BBB Accredited Business.

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