Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of this complex. I had a package stolen and when I inquired about having the cameras checked I was told the cameras on the lobby do not work. This is a huge safety concern. Everytime I bring something to their attention in the management office they elude to the fact that this is a very old historic building but that is no excuse for the cameras to not work.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in this apartment complex for the last five years but I’ve noticed a sharp decline in the management of the property over the past year. While many things seem to have fallen into disarray, the most concerning are those that impact the safety of the residents. Alden Park boasts their security, which is a major selling point especially right now in Philadelphia, but they do not keep up with those security measures. The front gate has been broken since October. They occasionally have security guards at the gate at night time to ensure those entering are residents but they are not always there. The entrance gate doesn’t work at all and so the entering and exiting traffic need to use the same gate. I have witnessed and been involved in many near head on collisions because of this. In my building, there are six entry doors that you need to have a key fob to open. Of those six entrances, only two of them work properly. There are two exit doors in the basement of my building, however, one of the doors has been broken for months. Instead of fixing it, it has been nailed shut so that we only have one exit for all of the residents in twelve floors. God be with us if we should have an emergency! Another major concern is the lack of adequate lighting throughout the property. There’s one particular area where none of the street lights or side walk lights work and the sidewalk runs alongside the woods where a predator could be waiting. I feel like I’m being set up to either be attacked or robbed. Lastly, we were not provided with screens for our windows and there have been multiple incidences of dogs falling/jumping out the windows. These dogs could easily be children. These complaints have been brought to the attention of the management team but they seem more concerned about arranging a weekly food truck instead of addressing the real issues.