Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Credit Repair Services

ReCoup Enterprises LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off I found this guy off instagram he goes by the credit Yoda he was preaching how ppl need to get their credit together and get high limit credit cards and business funding but end up getting (SCAMMED) for 239 dollars paying him through Cash app I contacted him September 7 did the consultation then paid him for services that day he told me h*** have my letters sent out tomorrow so 7 days go by no dispute letters havent been sent out so I contacted him and asked when will my dispute letters go out he messaged me back and said h*** send it out on the 16th still no letters have been sent out so now I contacted him again on the 20th of September asking for a refund on Instagram because I couldnt get in contact through his phone I had to tell him through TikTok that I was going to file a complaint against him If I dont get my refund he told me h*** give me my money back still have receive anything from him he told me 3 different stories on why he couldnt send out my letters and giving me my money back stating his business is moving slow and hes going through a lot but that dont have nothing to do with me I came to you for help to fix my credit not you putting your problems and stress on me if your business was moving slow why take my money and scam me I got all proof of what Im Saying is true if yall want to see my email is ********************* be aware getting services from this guy do your research or youll get Scammed
  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to this person from one of his customers and a former co worker. And all I wanted was to clear up what was incorrect on my credit report. What I got was EVERY account that I was current in being sent in to be removed. Which caused the accounts that were charged off to start harassing me again. My credit score dropped from 625 to 535 dealing with this person. All I got was double speak, and excuses when I continually emailed, called to let ****************** to please take off my current accounts off of the removal list. I was never listened too, just chastised. I paid over $800 for this service and I have gotten nothing in return except a ruined credit report. I try to give young people a chance when I see that they are trying to help the community. While this person is giving false information on ********* **, and ******. He should have been paying attention to what he was doing when it comes to credit erasure. I am writing this so that no one else has to go through what I am currently going through. He has even disputed my electric bill and my car finance company which is all current.

    Business Response

    Date: 05/17/2023

    Dear [*********************************],

    We appreciate you sharing your concerns regarding our services. While we understand your frustration, we would like to address a few inaccuracies in your claim.

    Firstly, we want to clarify that the fee you paid for our services was $500, not $800 as you mentioned. Our pricing structure is transparent, and we strive to offer competitive rates to ensure accessibility for our clients.

    Secondly, we would like to highlight that during the course of our work, we successfully removed 20 inquiries from your credit report. Inquiries can have an impact on your credit score, and we understand the importance of addressing them. We are pleased that we were able to assist you in this regard. We also want add that we called you monthly for education calls and also to update you on what is happening with your credit . 

    We have ALWAYS sent you monthly update through text message as well at time you would congratulate us and say work on the other witch we tried to do. 

    Now I also told you not to send any letter out while we are disputing you would call me asking me question on what to put on a letter and how to send out letter only to send things out on your own behalf witch I told you not to do because it will slow down the process that is called frivolous disputing.

    I Also tried to tell you on multiple occasion that you have a lot of bad account and it will take time because thing did not come off in the time you wanted it was a issue also your where not doing your part your usage was high witch plays a roll in the process 

    I Always sent you proof thing was Coming off and so I dont understand how we gave you good service and Becaue you fell on hard time as you told me and also disappeared for a month in time as I called you and emailed and text stating updates for your credit we must be accountable with credit restoration thing I told off was to help your situation your not educate on credit and did not make to you be you told me to stop calling you and you Would ALWAYS be busy 
    This is the honest truth 

    However, we would like to reiterate that the removal of specific accounts from your credit report is not within our control. Our role is to facilitate the dispute process and provide guidance based on the information you provide. The credit bureaus ultimately make the decisions regarding the removal or retention of accounts on your credit report.

    We genuinely apologize if there were any misunderstandings or miscommunications during our interactions. We strive to provide clear and accurate information to our clients, and we will review our communication processes to ensure they align with our commitment to excellent customer service.

    Regarding your desired settlement, we would appreciate more details about the refund and the specific corrections you are requesting on your credit report. Once we have a clear understanding of your expectations, we will assess your case and respond accordingly. Additionally, we will respect your wish for no further contact and ensure that your preference is honored moving forward.

    Thank you for bringing your concerns to our attention. We take your feedback seriously and will use it to improve our services. We remain committed to addressing your concerns and finding a resolution that is satisfactory to you.

    Sincerely,

    [********************************]
    [RECOUP ENTERPRISES LLC ]

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.