We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Deck Builder

City Decks, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding pergola installation OCT 3, 2023 Cost: ******* Complaint is regarding the quality of the work, one board was bowed significantly at time of installation, some ends are uneven, the writing on the wood was not sanded prior to staining, bolt holes are very uneven, jagged and not stained, one beam was not intact as the others two boards were used instead of keeping it consistent. Due to second hand knowledge of the work he is capable and he advertises, I reached out to express my complaints, (once my friend who could detect these flaws inspected the work). He initially blew me off or tried to fast talk me out of it, and when he did come to inspect, he essentially bullied/gaslighted me. He blamed me for choosing pine over cedar and that he had to keep things in budget. But this was the pricepoint he offered me and I met. The quality/standards should be the same, as it's his budget/pricing and I wasn't rebuking it. He then stormed off and out the door, saying he would agree to correct some of these issues. Ever since then, he has dodged or been elusive about a time frame for this work and now has not returned my text. For the record, I try to be mindful of other stressors and try to keep things chill and polite, so I think his response or lack thereof is very unprofessional. I even referred him to a friend (prior to realizing the decreased quality of the work) and she knew i was waiting on him to complete the repairs and held him following up with me. But not only did he not thank me for the referral, he's become utterly non responsive. I had warned him at least two other times, that I would be compelled to take action so he had awareness and time to reach out and let me know when he would do these repairs.

City Decks, Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.