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Business Profile

Dental Assistant School

Temple University Kornberg School of Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Assistant School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2023 paid for permanent upper teeth. I have been wearing temporary for at least two years I have been paying n time out of pocket for what my insurance did not cover. They screwed up the teeth badly and I refused to accept and they agreed to give my money back. I can't get any one on phone. No one answers, mailbox full. No communication. I am a retired senior who wants her money. I heard so many complaints while I was going through these dental apportionment s for the last few years and heard about their tacky business tactics from folks who work there and ther patients.

    Business Response

    Date: 10/20/2023

    10/18/23: *********************** forwarded to me a copy of a complaint the patient filed with the Better Business Bureau dated 10/11/23. The patient's complaint was written as follows, "In February 2023 I paid for permanent upper teeth. I have been wearing temporary teeth for at least two years. I have been paying out of pocket for what my insurance did not cover. They screwed up the teeth badly and I refused to accept and they agreed to give my money back." We confirmed with AP that the patient's refund for the amount of $267.24, was mailed and has been cashed. I called to speak to the patient and got her voicemail. LFTMSG @ 2pm. 10/19/23 Received call back from patient. I asked her to confirm if she received her refund. **************** confirmed that she did. She thanked me for calling to follow-up.

    Customer Answer

    Date: 10/30/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Temple University Kornberg School of Dentistry is NOT a BBB Accredited Business.

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