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Business Profile

Dental Services

Aspen Dental - Philadelphia (Andorra)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid aspen dental more than $10,000 for a complete dental implant process. From the start it was nightmarish, and the upshot is that I have been left with 2 screws that protrude from my jaw. Aspen dental admitted that they could not finish the job because they were completely unfamiliar with the type of screws that Dr********************** placed in my jaw, at their direction. I’ve been to outside dentists, all agree they’d rather not finish what another dentist started. Finally aspen sent me to a prosthodontics specialist, his rate to finish this debacle is over another $10,000. I want Aspen to pay for it, they owe me at least that. They have stopped responding to me.

    Business Response

    Date: 01/13/2023

    January 10, 2023 

    Dear Sir or Madam, 

    Thank you for the opportunity to respond to the complaint filed by **** ******** on behalf of the Philadelphia, PA Aspen Dental branded practice, owned and operated by PA-FM DENTAL PC. We will be responding to the consumer directly on this communication. 

    The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care. 

    I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. 

    Sincerely, 

    Julie G***** 
    Manager, Regulatory Relations 

Aspen Dental - Philadelphia (Andorra) is NOT a BBB Accredited Business.

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