We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

I.Dentical - All About Your Smile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm February of 2019, I received dental work from above named business. I paid $1,960 to the company for the work because my insurance company was supposed to pay the remaining half. I feel BECAUSE I was insured at the time of receiving work the bill should be on my insurance company not me. If I was supposed to pay the full balance I would never have received the work in the first place. The company is threatening to send my account to collections which is a huge problem. The company caller was also very nasty and mean when she called.

    Business Response

    Date: 03/08/2023

    We received a letter last week in regards to a complaint, ID ******** patient *********************.  Patient has a balance since 2019, we had sent statements, emails and had spoken with him several times, as a matter of fact we had a note from 4/19/21 he was at the office and when we ask for payment, he said that he just got out of jail and started working so will try to make payments as he can we told him he can make payments in parts and he never paid.  Last time we call him to update the address and ask for payments he threaten over the phone that if we sent him to collection he will be filled a complaint.  He just do not want to pay his balance.  He has a balance because his insurance was terminated so didnt pay.

    Let me know if you have any questions.

    Thanks,
    ******

    i.dentical - all about your smile
    200 Walnut Street
    Philadelphia, PA 19106
    ************

    Customer Answer

    Date: 03/10/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:
    At the time I received my work on my teeth I was insured because if my insurance was terminated how did I receive work? Secondly, the agreement between myself and and I. Dentical is that I pay my portion and the insurance would cover the other. If the insurance company refused to pay that should fall on them not me. I paid what I was required to pay and I signed a contract and receipt 

    Regards,

    *********************








I.Dentical - All About Your Smile is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.