Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am writing to dispute a charge that I received from Ringpfeil Advanced Dermatology for a skin evaluation that I had on 11/11/2022. At the time of my appointment, the staff at the dermatology clinic did not inform me that this service would be charged to me.When I called the clinic to inquire about the charge, they told me that the billing depends on my insurance. However, I believe that it is the responsibility of the dermatology to inform patients of any potential charges for services, regardless of insurance coverage.I am requesting that the charge be removed from my account and that I not be held responsible for paying it. I would appreciate a response to this letter as soon as possible.Sincerely,*****************

  Business Response

  Date: 01/22/2023

  This is in response to the complaint# ******** against our practice by ***** ***.  We attempted to contact the patient ourselves to resolve this matter and she has failed to respond to us. We saw ***** in our Philadelphia office on 11/11/2022. As you can see by the email below, we did email her to inform her that the policy she is enrolled with carries a deductible of $400 per school year. We also stated in that email that she would be responsible for any balance after the explanation of benefits was rendered by her insurance. She did not respond. She did provide her insurance card to be scanned in at check in, which also states that she has a deductible balance.  She was evaluated in our office, we submitted the claim to her insurance, and the insurance processed the claim according to her benefits. They allowed a certain amount which fell completely toward her deductible as it had not yet been met. We sent a statement to her for the balance via email as we do with all patients.

  On December 9th, ***** called our office to inquire about her billed balance. I explained her deductible was not met and therefore the balance is a patient due balance not paid by her insurance. She claimed that no one told her she would have to pay anything for evaluation.  I noted the email sent on 11/11 regarding her deductible/referral, and explained that her providing insurance information indicated to us that she understood the evaluation would be billed and not a guaranteed free service. She hung up, says she will not pay and "doesn't think this is how this works". 

  
  

  We did not require or collect payment for her evaluation on the date of service because she provided her insurance information to us upon booking.  Had she not provided insurance information, or insurance that we do not accept, we would have required payment in full on the date of service. We reiterated to her that her policy holds a deductible that must be met prior to the insurance company covering balances in full. We billed the evaluation to her insurance company, and per her insurance, she is responsible for the deductible balance as this was an agreement she made with her insurance company upon enrolling in the plan.

  
  

  Please let me know if you have any questions. 

  
  

  Sincerely,
  
  Brittany

  
  

  Billing
  Ringpfeil Advanced Dermatology

  
  569 W. Lancaster Avenue
  Haverford, PA 19041
  ###-###-####

  
  

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  From: Billing - Ringpfeil Advanced Dermatology
  Sent: Friday, November 11, 2022 5:02 AM
  To: ****************** *******************>
  Subject: Student referral required for your upcoming appointment

   

  Hello *****, 

   

  We look forward to seeing you in our office for your visit on 11/1/2022. Your ***** Student Health Plan does require a referral be on file for this visit. If you have not already done so, please contact your student health center and ask them to enter a dermatology referral into the system under our NPI#**********. Also, please be aware that your plan carries a $400 per school year deductible. If your deductible has not yet been met, you will be responsible for any patient due balance after we receive the claim processing from *****. Don't hesitate to reach out with any questions.

  
  

  Sincerely,
  
  Steph

  
  

  Billing
  Ringpfeil Advanced Dermatology

  
  569 W. Lancaster Avenue
  Haverford, PA 19041
  ###-###-####