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Business Profile

Dog Breeders

Beverly Ann & Ray Fernandez

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have seen multiple posts and reviews about this breeder. I have had wanted another pug for awhile. So, I had message her. She had message me back. Ask me multiple questions why and what I was looking for. I had informed her that I was looking for a female pug . She informed me that the cost was 750.00. It was not unreasonable of price. I had ***** her the deposit of 300.00 to a ******* ******* ( ***********. Then she had asked to sent next 200.00 to a ********** ****** ( ***************@*****.com). It was okay until I started questioning about receiving the puppy and when would I get her. Also, she informed me that I need to pay for this pet insurance and I would get back most of the money returned when I received her. I was questioning why but I thought if I got most of my money back that it would be worth it. She informing that I was putting her in stressful situation and she was pregnant. It was not good for her baby. I had told her that I have work if the medical field for over 30 years. Life is stressful. Then the shipping company and Beverly informed me that the puppy got parvo from being at the shipping center. They wanted me to pay more money and told no because puppies die from parvo. If you the medication now to prevent it, it was worthless. Both of them kept trying but I had refused. I am out 2000 from the shipping company and 500 from Beverly & Ray. I had already set her vet appointment and all of her supplies that I will probably donate. She has also deleted her ******** and messenger accounts.

Beverly Ann & Ray Fernandez is NOT a BBB Accredited Business.

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