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Business Profile

Drug Testing

University Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company received 2 hair follicle samples and 2 urine samples from my company ********* UTI taken from myself. Hair tested positive for THC which I know was a false positive because of medications I am taking from several different doctors. The urine tested negative which is correct. Ive had CHF. 3 days prior to this testing I was sick with lower respiratory infection and RSV. I 100% know the medication caused this failure. I asked for a retest from a different facility and I would pay for it. They accepted took payment then the next day I received a call that there was not enough hair for another facility to test BUT there was enough to do their in house testing. This is not acceptable. Ive been fired from my job and have since contacted an attorney. This company will not take into account any of my regular medications, the medications prescribed 3 days prior or the over the counter medications I was taking. Looking at the reviews on the website Im not the only person this has happen to. Im not saying everyone is innocent but I do know I am!

    Business Response

    Date: 02/28/2025

    Our notes indicate we addressed this individual's questions and concerns on 2/3/2025. If he has any additional questions, he can contact us at ************ and ask to speak to ******** **********, RN. Due to the confidential nature of our services, we cannot share any additional details.

University Services is NOT a BBB Accredited Business.

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