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Business Profile

Dumpster Services

Liberty Dumpster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is similar to the last complaint! I ordered a 20 yard dumpster from Liberty Dumpster and received a 15 yard dumpster from a company named ****. I too called the company on the dumpster and found out that Liberty subcontracted this rental to this company (which I believe is related by marriage) and that company charges LESS MONEY FOR MORE TONAGE than Liberty. We filled the dumpster with mainly wood and debris. A picture is attached. We did add 6 pieces of wood fence and 3 mattresses before closing up the dumpster for pick up. After they picked up the dumpster, they charged me $398 for an overage of 2.03 tons, IRONICALLY THE EXACT AMOUNT ON THE LAST PERSONS COMPLAINT! I too asked for evidence of this overage from a receipt the transfer dump station. They emailed me an invoice with a clip board (picture attached) or a persons finger over the date and the ticket number, and with my address handwritten on the bottom of the invoice. I would also have expected the invoice coming from the transfer station to have the dumpster number listed for traceability. I have repeatedly asked them for an a copy of a legible & unobscured invoice. They keep sending me the same one. They continue to claim that the dumpster was 20 yards when the measurement was only 14 1/2 yards instead of 22 yards long which is the proper measurement for a 20 yard dumpster. Also, 2.03 tons cannot even fit in a 15 yard dumpster! I also checked the license number on the contract with the City of Philadelphia licenses and inspections department. The license number ****** they listed on the contract is not a dumpster service license, but rather a mechanical license issued to a ******* ***** in 2012. This company is not legitimate or trustworthy. After reading the BBB terms, I see we are not supposed to include personal information. The address is listed on this complaint and on the invoice as proof, so I hope that’s ok. If not, BBB can delete the invoice before posting. Thanks.

Liberty Dumpster is NOT a BBB Accredited Business.

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