Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2022 I contacted Barry Fisher Electrical and stated I had flickering and dimming lights in all the rooms of my house. When he arrived on 10.17.22 he inspected my electrical box, outside wiring, etc. He stated I needed a new top cable and 100 amp meter socket and ground to water pipes. (see invoice attached) He told me the cost for this repair to fix the electrical problem would be $2,000.00 which I put on my credit card. I was terrified that I might have an electrical fire if he did not fix it and I stated that to him. At no time whatsoever before he did the work did he suggest to me that flickering/dimming lights are ****'S responsibility! Only after I called him the next day to tell him the lights were still flickering and dimming did he tell me to call ****'s emergency number !! I was so angry that he did not suggest I call **** BEFORE doing the work which I realized I did not even need. He apologized and told me he should have communicated to me that the problem could have been with ****!! Imagine an electrician with over 30 years experience not relaying this information to a customer. He returned to my home after I spoke with him and told him I felt I was swindled and was taken advantage of because of my ignorance of this being a **** matter!! He refunded $300.00 in cash to me. I am still paying the remaining $1700.00 that I had to put on my credit card. Every time I make a payment, I am reminded of how this unscrupulous electrician took advantage of my vulnerability and fear! I do not want this to happen to any other senior citizen or anyone!!

  Business Response

  Date: 06/23/2023

  06/11/2023

  To whom it may concern; 
  All work was done as needed the electric company does not replace main service cables and meter sockets and does not do any work inside a customers house as was done with grounding customers water pipes and replacement of the service cable and meter socket there was no swindling or unscrupulous doing or taking advantage of her as a senior citizen in any manner. Contract and emergency work authorization and release claim enclosed. 
  after work was completed customer called said that she still had trouble so i told her to call **** i believe she did not understand that the problem needed both the electrician and **** after a few more days the customer called and asked for some money back in agreement i returned $300.00 for release of any and all claims as per agreed verbal and signed settlement as such this means this is already a resolved claim. 
  All that being said i whould be willing to agree to a mutual amount for the customer to remove her complaint and agree not to make any more bad reviews and or complaints. 
  
  Thank you,

  Barry Fisher 

  Customer Answer

  Date: 06/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  

  Customer Answer

  Date: 06/26/2023

  I will accept $700.00 more in settlement of this claim.   That leaves 1000.00 which I paid Barry Fischer for work i did not need. 

  
  

  Therefore an additional 700.00 refund from Barry Fisher will settle this matter.  I  do not want Barry Fisher coming into my home again with the settlement money if he agrees.  I do not trust this man in my home again.  He is to mail a check to me.  Thank you for your continuing help in this matter.  

  
  

  ****** ****** 

  Business Response

  Date: 07/24/2023

  07/15/2023 
  
  Dear BBB, 
  

  In response to your letter as to the refund to ****** ****** i will mail her a check as agreed in order for her complaint to be removed and not published as per your letter to me. 
  

  Thank You,

  Barry Fisher