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Business Profile

Financial Technology

RenoFi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for RenoFi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RenoFi has 2 locations, listed below.

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    • RenoFi

      2400 Market St Ste 235A Philadelphia, PA 19103-3041

    • RenoFi

      2093 Philadelphia Pike # 8855 Claymont, DE 19703-2424

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business is a renovation loan broker. Provided sensitive information related loan application, Failed to adequately respond to questions or desire for updates. Status of application, once considered pre-approved and conditionally approved by the lender, is currently unknown. Requests either resolution through the process or reimbursement for the appraisal fee.

      Business Response

      Date: 09/11/2023

      RenoFi strives to make the process as transparent as possible and are sorry that communications with RenoFi did not meet expectations. While we maintained at least weekly contact with ******************** during the application process, we understand how important each home renovation project is to every homeowner and that more frequent and detailed communications can help alleviate some of the stress and uncertainty in the process. We take this feedback into great consideration as we are constantly working to improve the timing and communication throughout the RenoFi process. We’ve contacted ******************** to successfully resolve his concern through the process and without the need to reimburse the appraisal fee.

    RenoFi is NOT a BBB Accredited Business.

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