Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of his contracting job started in March 2025. We were seeking a contractor to provide roofing and other construction work to the residence . *** (*******) was contacted. We got this referral off of the ** website. After interviewing a couple of roofers, the owner decided on ***. He made promises that he did not deliver. Per, him the owner *******, "stated that he could do everything for **$8500.00, including caulking and painting, but he asked for additional money. We ended up spending, $13,075.00. The job is incompleted. There is a huge gapping hole on the corner of the frame of my building. Neighbors are inquiring what happen, and it looks like an eyesore. This was not like this prior to *** doing repairs. He scanned my checks, so I could not stop payment. The work is shoddy and I am requesting a refund.

  

  Business Response

  Date: 05/20/2025

  ******* ********
  SOF Company | General Contractor
  ***************************************************************************
  Re: Complaint ID ******** Ms. ********* *******
  

  Dear ******* *****,
  

  Thank you for the opportunity to respond to the complaint submitted by Ms. ********* *******. I appreciate the Better Business Bureaus role in facilitating fair dispute resolution. 
  

  All work was completed as contracted and paid for accordingly under two separate agreements. At no time did I quote a single price and later increase it. The second job was only pursued after the successful completion of the first, which both Ms. ******* and her sister, ********** ****, expressed satisfaction with. Given Ms. ******* age and for clarity, all negotiations and approvals were made jointly by Ms. ******* and her sister. I made it a point to get written confirmation from both of them before performing any work or accepting any payments.
  
  Ms. ******* claims the job is incomplete and references a gapping hole in the frame of the building. This is the first time I am hearing of this issue since the project was completed. At no point during the work or immediately afterward was this concern raised to me. 
  
  
  While Miss ******* is requesting a full refund of $13,075 in the written complaint, during our recent phone conversation (this morning) she expressed that she is generally satisfied with the work completed. Her primary concern is ensuring that the gaping hole she is claiming, is sealed properly to prevent any potential water intrusion. SOF Company is more than happy to return and address this issueregardless of whether it falls strictly within the original contractout of a commitment to customer satisfaction and to make sure Miss ******* feels confident in the final result.
  
  
  I respectfully submit the following account to clarify the matter:
  
  
  Project Timeline and Agreements:
  

  1st project Initial Work Exterior Bay Window replacement
  

  Date of Agreement: March 27, 2025- I have attached the agreement
  Scope: Exterior renovation of the bay window.
  Agreed Price: $4,500
  The contract specifically states that the $4500 is only for the WORK performed on the Bay Window. Not the Roof.
  Payment: Paid in full on April 3, 2025, via credit card by Ms. ******** sister, ********** ****. Attached, I have provided a copy of the credit card charge
  Outcome: The job was completed without issue, and payment was made after final inspection and approval. Miss ******* expressed appreciation for the quality and professionalism of the work and, based on that experience, asked me to take on additional work.
  

  Second Project Roofing System Installation -I have attached the agreement
  

  Date of Agreement: April 14, 2025
  Scope: Install a new roofing system over the existing one (one-layer).
  Agreed Price: $8,500
  Deposit: $4,250 paid via check #**** on April 14, 2025
  Balance: $4,250 paid via check #**** on April 28, 2025
  

  Transparency:  payment of 3  checks were deposited in front of Ms. ******* using the **************** mobile banking app. There was no intent to obscure or prevent the ability to stop payment.. I have attached a copy of the checks, and proof of the endorsement
  
  Additional Work and Voluntary Reimbursement:-After completing the roofing project, I offered to perform some additional minor work at no charge, including:
  

  -Minor brick pointing
  -Sheetrock repair
  -Ceiling painting
  

  Since the roofing job was completed ahead of schedule, I had extra crew time available and chose to put them to work on additional tasks at no charge, in an effort to maximize value for Miss *******. I only asked if she would be willing to reimburse $75 to cover the cost of materials, which she agreed to. This was entirely optional and not part of the original contract. Payment was made via check #****.
  
  
  Follow-Up and Willingness to Resolve-I have since spoken with Miss ******* regarding her concern. Had she contacted me directly from the beginning, I would have addressed the issue immediately. I remain fully willing to return and resolve the matterat no cost to hereven if doing so requires going above and beyond the original scope of the contract. My priority is ensuring she feels completely satisfied with the outcome. I also want to be clear that the claim I left the job incomplete or misled her on pricing is entirely untrue. That portion of the complaint is inaccurate and does not reflect the reality of our agreement or the work performed.This portion of her complaint was fabricated by her
  
  
  Conclusion
  All contracted work was completed and paid for as agreed by both Miss ******* and Miss ****. I also performed additional tasks at no charge to provide extra value. At no point did I quote one price and charge another, as claimed. I remain committed to resolving this matter professionally and fairly, and I am more than willing to returnat no costto address any remaining concerns. I am willing to go above, and beyond the contracted Scope to resolve this, and make Miss ******* satisfied. My goal is to ensure Miss ******* remains fully satisfied with the outcome. 
  
  
  Sincerely,
  ******* ********
  Owner, SOF Company

  Customer Answer

  Date: 05/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Ms ********* *******