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Business Profile

Handyman

Conrad Handyman & Painters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed their Service Agreement on 7/28/22 and remitted payment of $1 at first (as a test payment) and $571.00 thereafter to fulfill their 65% deposit requirement. I sent the money via Zelle and can provide a statement to verify. Demetri and Conrad Handyman & Painters Crowne Service Group agreed in the contrat they sent to me to "repair drywall, touch up wall in one room, replace basement door frame, install kitchen cabinet door install interior wooden rail spindles (to be provided by the customer), replace back door screen, and repair two closet doors." Conrad Handyman (Demetri) only completed one of the promised services "touch up drywall in one room". He promised to complete the work the day after he come for the estimate which would have been 7/27. He did not show up that day. I asked him when he could complete the work and he said the next day. The next day he did not communicate with me on 7/28 when I asked "when will you be heading over there?" via text. The next day (7/29) I called him and he told me he'd call back in 5 minutes, that he would be at my house soon, and that he promised all of the work would be done by 2:00 PM the next day (7/30). He did not call back, I texted him 2.5 hours later questioning why he hadn't called me back and reminded him he promised to be at my house "soon". I said I will need to find someone else to do the work if he keeps going against his word and no showing. This is when he went to the house and completed the one small item on the list he'd agreed to complete. 7/30 at 5:21 he had still not gone to my house. I texted him a list of the items we agreed he'd complete. I texted again at 8:51 "did you go to my house at all?" No response, and he did not go. 7/31 Texted, he didn't respond.  

Conrad Handyman & Painters is NOT a BBB Accredited Business.

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