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Business Profile

Hardware and Tools

S & H Hardware & Supply Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware and Tools.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/4/2018 I bought two sets of bathroom brushed nickel faucets at the Huntingdon Valley S&H store. The salesperson was *************** was told they have lifetime guarantee. During the pandemic (either late 2020 or early 2021) I noticed that there were spots on them that wouldn't come off. I called the store to ask about cleaning them but they never returned the call. In January 2023 I went to S&H on Castor as the other store was no longer open. I showed the receipt and asked for the manufacturer (the name of product and manufacturer not on the invoice) to replace them. It took until May for ************ to tell me that manufacturer refused, but they would send a "finish" to be applied. After repeated calls and store visits, where they said only ************ could apply the finish, on November 2, 2023 ************ sent me a text with instructions for using *********** ******, which I had to buy, to clean the faucets. I did so, several times, and they still have spots that cannot be removed. I texted him to let him know it hadn't worked, and asked for the manufacturer and product name so I could contact the manufacturer, and he has never responded. I am appalled that after 11 months, he thinks that me cleaning the faucets with a common cleaning product is an appropriate solution. I am also appalled that he won't tell me the name of the manufacturer which I have requested on multiple occasions. He accused me in an earlier phone call of not cleaning them properly and I told him that all of the faucets in my house are brushed nickel and none of them have this problem.

  • Initial Complaint

    Date:11/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of this year, my wife & I ordered washers from Jim at S&H hardware. A deposit was required, which we gladly paid. We were informed they would be available in approximately 6 weeks. After not hearing from Jim, I called in early October, and was told by Jim that they will be here by Thursday. I called him on Friday and he assured me they would be in on Tuesday. I have called at least 5 times and been promised delivery to no avail. Jim just lies.. I will not do business with them and want my money refunded. Also, Andy the manager has promised to call but doesn’t .

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-29-2022 I purchased a lock assembly from S&H Hardware. The lock assembly he gave me was in a ****** box that was dirty , dusty , torn and somewhat crushed. Clearly this box was in the building for many many years. I purchased the box knowing that if it was the wrong lock I could not return it because I was told thats the rules. I took the man at his word that it would fit. I got the assembly home and started to put together. It was clear that parts were missing. I took the lock back and showed the man some of the parts that were missing. He said that the parts were in there when I left and he called me a thief for trying to bring the lock back. We argued over the fact that he sold me a incomplete lock. The man refused again to take the lock back and said that if I ever return to his store he would have me arrested for trespassing . It is very clear to anyone who looked at the box the lock was in , that it was opened numerous times over the years, I doubt that it was for any reason other than to take parts from the box parts . This company is a disgrace to the customers who have to use their business .

S & H Hardware & Supply Company, Inc. is NOT a BBB Accredited Business.

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