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Business Profile

Health Club

Planet Fitness - Cottman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I walked into Planet Fitness with my 15-year-old daughter, and I scanned my phone, and the girl at the front desk said excuse me, "LOUDLY in front of others. You only have a membership for just yourself. in which i said I know my daughter is just here with me she's not working out she said well she cant be on the gym floor she needs to sit there which she pointed as if we were a dog to SIT, I called my cousin who was on her way who actually has a black card membership to bring a friend while I was on the phone I seen ******* ******** talk about me and pointed to me and my daughter very unprofessional so I walked over to get on the treadmill for 2 mins as Im on the treadmill i told my daughter to have a seat in this space near me with a desk and table she yelled from the front desk I will cancel your f****** membership I looked over to see who see was yelling at she called parking lot security who approached me and said I had to leave I said why he said she cancelled your membership and your no allowed on the preisses I ask her who gave her permission to just cancel my membership prove what i did that violated she had some black girl come argue with me another co worker who then started cussing at my ************************************************************************************************************************************************************************************** spanish I said excuse me I dont understand spanish she proceeded to say Im puerto rican and black and laughed I told her I'm BLACK I CANT READ SPANISH IS THIS A joke she started getting mad at the fact she printed a document in the wrong language, once she printed a new policy i asked her to show me when on the policy they had the write to cancel my membership due to my daughter being by my side she highlighted the cell phone

Planet Fitness - Cottman is NOT a BBB Accredited Business.

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