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Business Profile

Health Club

Rhino Germantown, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ******* currently has a false and misleading marketing ploy to get customers to sign up for a black card. A free amazon halo view promo code is promised to be delivered to your email 48 hours after signing up. I signed up on March 10th. It is March 15th and I have received nothing yet. I reached out to customer service via email on the Contact Us page on the 13th. No response or acknowledgement of my email. I called customer service on the 14th, and was told that due to it being a weekend, the 48 hour processing time would result in me receiving the email with a promotional code later that night. Nothing. I called again today, spoke to a rude customer service agent who hung up on me and told me to contact customer service through email, (did that two days ago-no response) contact customer service through ******** messenger, (did that-no response), and to contact amazon customer service. Upon contacting amazon customer service, I was told the third party offering the promotion (****** *******) has the responsibility to honor it. Called customer service again, was rudely told again that, there's no guarantee when I'd get it. When I asked for written proof of our conversation or a follow up email, he told me he was unable to do that because there are policies in place. ****** ******* customer service is abhorrent. For the cost of the black card, ($25 a month and a $50 annual fee after two months) I could simply save my money, time, patience, and purchase the watch outright for $80. Buyer beware, this company simply wants to scam and lure you in with false promises.

Rhino Germantown, Inc is NOT a BBB Accredited Business.

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