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Business Profile

Home Accessories

Omoi Zakka Life Goods Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the shop for assistance in tracking the missing package. The shipping Dept was not helpful in trying to track where the package went. I explained that although it said delivered by the usps it went to the clubhouse mail room where each resident has their own mailbox and perhaps put in the wrong mailbox. She said to ask around my neighbors - there are about 200 residents. So this seemed impossible. I never said a neighbor took it. She said read the small print it on the site. I did and it said to notify them so they can check to see if it's eligible for a claim. They didn't respond to this email asking for a description either. My order was $46.43. She refused to file a claim. I put a short review on yelp to which Elizabeth lied in her response. I see on yelp she has lied about other patrons. I am simply asking for a replacement as I am out $46.43.

    Business Response

    Date: 10/02/2024

    Customer placed their second order with our store on September 18, 2024 (first order January 2024). Order was filled, packed, and a shipping notification was emailed to customer on September 19th, 2024, including USPS tracking 420334589300110597203560492255. USPS tracking shows that the package traveled with normal USPS scan updates and delivered within the expected 2-3 business days timeframe. Customer called our store on October 1, 2024 stating that she had not located her package. The Shipping Manager that handled her package spoke with her on the phone and confirmed that the address in our Shopify Ecommerce system was correct and as provided by customer. Customer confirmed that address is correct. Shipping Manager stated USPS package help as stated on USPS FAQ including to check garage, porch, or other areas that are secure from view and weather. At this point, customer informed us that her mail is delivered to a mailroom, and "one of her neighbors probably took it out of the mailroom", and when asked whether she could check with the mailroom or neighbors, she informed us that she "wasn't going to do all that" and would instead write a nasty review, and ended the call. 

    Business Response

    Date: 10/04/2024

     The package was shipped from our store and delivered via USPS to the address confirmed by the customer on Monday, September 23rd at 4:45 pm, as evidenced by the USPS tracking, which both myself and customer have provided. The customer has been directed to the Shipping & Returns language on our website, which states "If loss, damage or missing contents occur to any parcel AFTER DELIVERY, reimbursement will not be offered".  As the package was delivered successfully, the package is not eligible for a claim with the carrier (USPS) either. Customer has elaborated that the parcel was delivered to a mailroom. The customer would have recourse with the mailroom or building manager for theft of mail, for which Customer has proof of delivery. 

    Customer Answer

    Date: 10/07/2024

    I informed Omoi that the clubhouse mailroom has separate mailboxes for each home and that’s where the parcel was delivered to..however it was not put in my mailbox which I use a key to open. It must have been delivered to the wrong mailbox. The employee obviously did not care that I spent $46 and never got the item. She directed me to read the fine print on their website. She refused to help me follow up with the post office which most businesses would do. Bad customer service. If it’s worth all this and them lying on yelp for $46 that’s terrible. 

Omoi Zakka Life Goods Shop is NOT a BBB Accredited Business.

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