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Business Profile

Home Furnishings

Bright Home Palace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Furnishings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 24,2023 I was watching videos on ******* and an ad for close out on cookware for $6.95 appeared and I knew it was too good to be true and I read testimonies of how great they were; so I filled out my address and submitted my credit card information and I just happened to check my account on July 25th and my card was charged an additional $149.95 so I called the number associated with the charge and spoke to an employee named **** who stated my card would not be charged for future charges and offered me a 20% discount to continue with the enrollment for a contest of which I told him I wasnt interested I just wanted my refund for false advertisement and he stated I had to contact my bank. Two days later I called back July 27th and spoke with an employee named *** who stated I could only receive 20% of a refund so I refused and asked to speak to a supervisor and was told I would be called by the supervisor because they worked from home. I called this morning August 15, 2023 because I was hoping it wasnt a scam and I would be refunded but I spoke to an employee named *** and I informed that I hadnt received a call from a supervisor and I asked for a full refund and he stated this was a legitimate charge and I would not receive a refund so again I asked for a supervisor and **** who I spoke to initially stated he knew about my complaint and it was a legitimate charge regardless of how misleading the ad was I would not receive a refund. I then said if I placed an order on any other site I would be able to receive a refund less shipping and handling and again his response was its a legitimate charge and I will not receive a refund.

Bright Home Palace is NOT a BBB Accredited Business.

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