Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Comcast Corporation has 925 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

• 

  Comcast Corporation

  330 Billerica Rd Chelmsford, MA 01824-4140

• 

  Comcast Cable

  PO Box 193 Dover, DE 19903-0193

• 

  Comcast

  3303 Main St Springfield, MA 01107-1111

• 

  Comcast, Inc.

  19925 23 Mile Rd Macomb, MI 48042-4204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022, I, as well as a few other individuals, lost cell phone signal. I called Xfinity Mobile and reported it. No resolution. Then my calls kept dropping. Reported it again. Last weekend, while working, I received notice my services were disconnected at customer request (I never asked them to). It was later restored. Spoke to another individual. After three different discussions with three different individuals, 2 of which promised credits, I was told I couldn’t be credited anything. Each credit received prior (which is not much) was due to Xfinity issues and billing/technical errors. She told me to call back in 5-7 days. I do not see why Xfinity doesn’t feel the need to credit for times they did not provide service. What if an emergency happened?! They would be held liable for their incompetent service.

  Business Response

  Date: 08/17/2022

  August 17, 2022
  
  BBB of Metro Washington DC
  & Eastern Pennsylvania 
  1880 John F. Kennedy Blvd.,
  Suite 1330 
  Philadelphia, PA 19103 
  
  Re:   Case Number:********
    Date of Notice:July 29, 2022
  
          ******* ******* 
    *** **** **** ******
    Milan, IN ***** 
  
  Dear Sir/Madam: 
  
  This letter is in response
  to the above-referenced complaint submitted to the Better Business Bureau by
  Ms. Candice Lackman regarding Xfinity Mobile service. 
  
  Comcast’s records indicate
  that *** ******* Xfinity Mobile account accrued a past due balance for her
  monthly billing statements for March 6, 2022, through April 5, 2022, April 6,
  2022, through May 5, 2022, and May 6, 2022, through June 5, 2022. During this
  time, *** ******* had processed partial payments; however, the statement for
  March 6th was not satisfied in full and as a result she experienced
  a temporarily loss of service on May 24, 2022, for a past due payment. On the
  same day, *** ******* contacted our care teams, provided a payment and her
  services were restored immediately afterwards.
  
  On July 22, 2022, *** ******* experienced another temporarily loss of service due to another past due
  balance for her May 6, 2022, through June 5, 2022, billing statement. On the
  same day, *** ******* contacted our care teams to report several issues with her
  service and make a payment for the past due balance. *** ******* had reported service
  issues such as dropped calls and unable to send and receive text messages
  previously and currently and due to that she had stated she had been promised a
  credit that was not applied. On the same day, it was determined her services
  were interrupted due a past due balance for her May 6th billing
  statement. Again, on the same day a payment was processed to satisfy Ms.
  Lackman’s May 6th statement and her services were restored
  immediately. During *** ******* interaction with the Xfinity Mobile representative
  there was no records that a credit was applied on the same day.
  
  On July 23, 2022, *** *******
  contacted our care teams to report she was having service connection issues yet
  again and had received a Xfinity Mobile notification to her primary email
  address that one of her lines of service had been voluntarily suspended and restored
  on the same day. *** ******* was advised that due to interruption of service
  the day prior, the email notification was sent and that her account was now
  current because of the July 22, 2022, past due payment. On the same day, Ms.
  Lackman inquired about the credit she had bever received and was inadvertently
  informed that a credit had been applied.  
  
  On August 4, 2022, I spoke
  with *** ******* and confirmed the information above. I advised *** ******* of
  why her services had been interrupted for previous billing statements. Once I
  confirmed with *** ******* that her account was current, *** ******* stated she
  had experienced connection issues sometime in the month of June and inquired on
  why her services were voluntarily suspended when she had not initiated the
  suspension on July 23, 2022. I advised *** ******* that our records do not
  confirm that her line of services were voluntarily suspended by Xfinity Mobile.
  I advised her that when a line of service is voluntarily suspended it can only
  be initiated by the customer via the Xfinity Mobile application or website, and
  or by contacting Xfinity Mobile.
  
  On August 9, 2022, I
  contacted our service provider Verizon to confirm if any outages had occurred
  during the month of June to ensure *** *******’s device features were aligned correctly.
  Verizon determined that *** *******’s device features were aligned correctly,
  and she is within a good coverage area with no reported coverage issues during
  the month of June. As a courtesy, I applied a credit to *** *******’s account
  for services July 6, 2022, through August 5, 2022, as a courtesy. I apologized
  for any inconvenience that may have been caused while attempting to resolve
  this matter. 
  
  I trust that this letter
  provides your office with the information required for resolution in this
  matter. Should you have any questions or need additional information, please
  contact me at (844) 963-0087, Extension *******. 
  
  Sincerely, 
  
  Arturo M. 
  XM Executive Resolutions 
  

  Customer Answer

  Date: 08/18/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: This response provides confidential information irrelevant to the concerns and does not match the conversations that we had. I’m concerned with the retaliation verbiage within this email and the company/client confidentiality and presents as a lack of trusting relationship. I’m genuinely concerned on how business is conducted within this organization.
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:07/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2022, I received a bill for an outrageous amount of 500$ for using my phone in  Mexico, when I had a travel pass where I was only suppose to be charged by Xfinity 5$ a day. I was told by having this travel pass the 500$ would be waived. On my next billing cycle I saw that Xfinity never waived the 500$, so I made another call and I was transfered back and forth to different Xfinity representatives. I was under the impression that the 500$ would be waived for good this time. The next thing I did was to cancel my line after having all this issues with Xfinty mobile. Then, I find out through my Xfinty mobile app my line got suspended. I then, called and asked why they just suspended my line after I had canceled it my self. They apologized for the miscommunication. On May 16 2022 is when my line got suspended. When I took a look at why my line got suspended after I had canceled it, it stated because of the 500$ that they never waived. I called back and they said they would not continue charging me after the line had been suspended. Its been almost 3 months later and they have continued to charge me up until this day. The last bill I received was on July 26, 2022 and the bill keeps going up. Now, it states that I owe 719.83$ when I haven't used this line and it has also been suspended. My account number is **********

  Business Response

  Date: 08/11/2022

  August 11, 2022
  
  BBB of Metro Washington DC & Eastern Pennsylvania
  1880 John F. Kennedy Blvd., Suite 1330
  Philadelphia, PA 19103
  
  Re: ****** *****
  PO Box *****
  Tucson, AZ *****
  
  Case Number:********
  Date of Notice: July 27, 2022                     
  
  Dear Sir or Madam:
  
  This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by *********************** regarding Xfinity Mobile service. 
  
  On August 2, 2022, I spoke with ************** regarding her billing concern. On February 6, 2022, ************** added our global travel pass and traveled to Mexico on February 7, 2022. However, in order to enable the feature a phone call needs to be made to Xfinity Mobile to activate it which our records show was not done until February 8, 2022. I confirmed that we deactivated ************** services due to non-payment on May 16, 2022. 
  
  As a courtesy, on August 2, 2022, a credit was applied to the account to waive the charges incurred on the March and April billing statements. Both credits applied toward the current past due amount. I advised ************** that she still has a past due amount remaining after the credits were added. I apologized for any inconvenience this may have caused while a resolution was obtained.   
  
  I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.
  
  Sincerely,
  
  Robert M.
  Xfinity Mobile Executive Resolutions