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Business Profile

Investment Security

Janney Montgomery Scott, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

This profile includes complaints for Janney Montgomery Scott, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Janney Montgomery Scott, LLC has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter dated 2/21/23 from Janney indicating that my account had a balance due of $150.00. The letter said that if I had questions to call the Service Center. I called the Service Center today. I was told that they $150.00 was for paper statements generated for my account every quarter (around 3 sheets of paper double sided mailed to me every quarter or 12 sheets of paper a year mailed to me 4 times a year). I objected to payment of this amount for two reasons: 1) I was never notified via letter that this charge would be incurred. I was told by "customer service" that a newsletter included with one of my 2022 statements provided notice of this change, buried with my statement. This is not adequate notice for such a huge charge. 2) The charge is exorbitant. Most banks charge $2 for a monthly paper statement consisting of the same information. I am being charged $37.50 for each paper statement. I am willing to resolve this issue by paying Janney $2.00 a statement or $8.00 for 2022, which is an appropriate charge. As, I signed up for electronic statements today, I also want to confirm that I will not be receiving any such exorbitant paper statement charges for 2023.

    Janney Montgomery Scott, LLC is NOT a BBB Accredited Business.

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