Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laser hair removal package for my upper lip, areolas, stomach, full brazilian, arms, armpits, upper legs, and lower legs. (I obviously spent a lot of money on this - something I've been wanting to get done for nearly my whole life.) When I first called, they told me they didn't have availability for another six weeks and would need to break up my service into multiple visits. I scheduled with another business (and cheaper) for a SINGLE visit to get all of the above areas done. This place called me back and said they could squeeze me in as long as I broke the treated areas into multiple appointments. Unfortunately, I agreed. I've had one session for each of the areas when I need to move my upcoming appointment. They tell me their next available appointment is again six weeks out. I said that I would prefer to go somewhere else that is able to accommodate my scheduling needs because I've never had to schedule around a business' schedule like they were asking me to do. I'm also incredibly busy, but I would like to get these services done, I've been wanting this for a very long time. The owner was rude, defensive, and condescending over the phone, calling me "honey" and "my darling" even after I asked her to stop. She ended up hanging up on me, refusing a refund, and refusing to service future appointments. I would like a refund for my unused services and to take my business to a place where they aim for quality over quantity and don't treat their customers like packed sardines in a factory.

  Business Response

  Date: 11/30/2022

  I love helping people feel their best, which is why I opened a business to do just that. Like all other businesses, I have contracts outlining our services and policies, including fees for missed appointments. We welcome potential customers to shop around before purchasing our services.
  
  *** **** signed the service contract at our Medical SPand made an appointment for her first treatment. She missed that appointment without notice. As a courtesy, I waived the $75 cancellation fee (a contracted policy that was also verbally shared when signing onto our services). She then scheduled another appointment and called a few days before the appointment to move the time out by a couple of hours. Being a successful spa, we didn't have that time available. I offered her other days and said that we could call her anytime we may receive a cancellation. *** **** began raising her voice and threatening me, and I was forced to end the phone conversation after it continued for some time.
  
  *** **** was aware of our prices upon buying the package. I would be happy to help her with the services she purchased and welcome her to make an appointment.

  
  

  Thank you for your time,

  
  

  Nurit N*****

  Laser Remedy MedSpa

  163 W. Girard Ave.

  Philadelphia PA 19123

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted laser remedy on 9/12/22 seeking an appointment in order to get an appointment with them you must pay in full for the entire service which was $1,000 for 6 treatments ****** confirmed over and over ma'am if you decided not to continue we will issue a full refund $1,000 sound like ******** to me but I proceeded verses listening to my gut. Now that I call to cancel all three appointment first appointment being October 30, 2022 and demanding full refund ma'am we doing issue no refund I freaking new it all a scam!!! Ma'am ****** will call you she better and I'm expending a full refund as well.

  Business Response

  Date: 10/11/2022

  Thank you so much for contacting us regarding claim #********. It is our pleasure to solve ************************ claim. 

  
  

  ******************** purchased $1,000 worth of laser hair removal treatments on September 12th, 2022 at 6:09 PM. ******************** was refunded  less than 24 hours later September 13th, 2022 at 4:26PM. Proof is an attachment below.

  
  

  Our policy is no refund. Of course we are concerned as to why ******************** is choosing to post a fraudulent claim  weeks after her refund was issued.

  
  

  Thank you for your time,

  
  

  ***********************

  Laser Remedy MedSpa

  163 W. Girard Ave.
  Philadelphia PA  19123