Complaints

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• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dates in question are 3/27 & 4/5. Two invoices have been uploaded for the work on those days. I have a remaining balance of $555 under Invoice# **** that I am looking to have adjusted to a zero balance. I have paid over $6,100 up to this point. I was invoiced 8.25 hours to erect and dismantle scaffolding to do work on a window. The actual time spent on the property on those 2 days was 5.25 hours. Since that is the number of hours I was billed on Invoice# **** for work on 3/27, I paid that invoice in full leaving the balance on Invoice# ****.Our custom blinds were damaged on 3/27 and the company has paid for the blinds to be replaced. The workers left for 2 hours to get a screwdriver which I am being billed for on 3/27. By taking accountability in paying for the damage to the blinds they should also take accountability for the excessive acquisition time it took to get the screwdriver that caused the damage. If they never left the house and took down the blinds properly by the hinges instead of the frame I would have been billed 3.25 hours on 3/27. There is also a discrepancy on the arrival and departure time on 4/5 where I should have been billed for 2 hours of work and I am being billed for 3. We had a documented earthquake that day at 10:22 where the workers were already finished by 10:10 and I am being billed until 11:00.The reason why I am not being credited the remaining balance is because they forgot to bill me for acquisition time of the scaffolding which I would have contested to do contractual language that lacks transparency, is contradictory and is purposely vague in order for this company to bill how they see fit. I have uploaded the contact and a FAQ. I have a very detailed email chain that I can forward.They also told me when I questioned the lack of details of the invoice that they are purposely vague due to most people going through insurance, which I didn't. Hope to speak to someone so I can clarify any needed details.

  

  Business Response

  Date: 05/13/2024

  We are happy to clear up any confusion around our repair work on this project as it seems there is some lack of understanding between ourselves and the client. We did have a call with the client on 4/15/24, for approximately 45 minutes, in which we reviewed the project. We reviewed contract language, spoke about the blinds (the client did state several times he was understanding about the blinds and appreciated us handling the full cost of the replacement/repair of the blinds), and clarified some additional questions from the client. During this call, the client disagreed with our contract language stating it is not standard for the definitions of specific words in the contract to come at the beginning. He also denied that he should have to pay for the acquisition time of the scaffolding since it was known we needed scaffolding. It is clear in our contract our clients compensate us for time to acquire materials and equipment. When the client was initially given the contract, he had no questions and his questions only arose when he disagreed with the bill. Also, the client verbally denied receiving the repair process PDF and stated it was never sent to him. However, we have an email (see attached) from the client in which he not only states he received it, but also states that he would review it and let us know if there are any questions. He did not reach out to us with any comments or questions until after he was issued the first invoice.
  
  To start off, wed like to clarify the agreed upon scope of work. Our client signed an initial agreement with costs not to exceed $5,995 on March 14th. During the course of work, we discovered a cavity in the cinderblock around his window and several other issues in this area that necessitated a new estimate with costs not to exceed $1,650, which our client signed on March 29th. The maximum combined cost for this project was estimated at $7,645 and the amount billed was $6,230, so we are well within the contractually agreed upon price for the work performed. At no time during the estimate process, did our client express any financial concerns about the billing practices or repairs being done. 
  
  Below wed like to address some of the specific points our client has made to make sure were all on the same page as there is some nuance involved.
  
  From client: I was invoiced 8.25 hours to erect and dismantle scaffolding to do work on a window. The actual time spent on the property on those 2 days was 5.25 hours.
  Dr. Leaks response: We do charge for material and equipment acquisition time as detailed in our contract which the client signed on January 18th and reiterated in the Repair Process document sent to the client on 3/14. On 3/27 our crew member started his day acquiring the scaffolding for the project. He accidentally clocked in under the incorrect project, which we didnt notice until after we had prepped and sent invoice #****, so these hours were not reflected on that invoice. We added this time to invoice #**** when we issued it. We also issued the client a credit for 2.75 hours on that invoice to compensate for time spent dealing with the blind issue. We also made materials purchases that day, which accounts for any time off site.
  
  From client: The workers left for 2 hours to get a screwdriver which I am being billed for on 3/27.
  Dr. Leaks response: We did acquire materials on 3/27 (more than just a screwdriver) which is part of our billable hours. We would have needed these materials to complete the project no matter what and combined the trip for efficiencys sake, however, we issued a credit for this time on the invoice, so the client is not being charged for it. We are happy to provide documentation of the materials acquired if necessary.
  
  From client: There is also a discrepancy on the arrival and departure time on 4/5 where I should have been billed for 2 hours of work and I am being billed for 3. We had a documented earthquake that day at 10:22 where the workers were already finished by 10:10 and I am being billed until 11:00.
  Dr. Leaks response: While the crew may have been finished with the physical labor on the home they were still focused on the project and were uploading photos of the work done and recording a written narrative of our efforts. This is evidenced by the upload time of the photos by the crew, which has previously been shared with our client. 
  
  In conclusion, we feel we have been very upfront with our processes and have already offered reasonable concessions for a project that came in well within our estimated budget. We do not feel that it would be fair to us to remove any further amount from the invoices for work that was completed in good faith and that has resolved our clients leak issue for the agreed upon amount.

  Customer Answer

  Date: 05/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21647833
  
  I am rejecting this response because:

  The invoices in question for services rendered on 3/27 and 4/5 say nothing other than erecting and dismantling the scaffolding. The response from the business admits they left the property for 2 hours on 3/27 to get a screwdriver that caused damage to the blinds.  The business provides no details in their response in what other materials were acquired.  Alli in billing during our conversation on 4/15 stated that one of the workers dropped off the other crew member at another job.  That is substantiated by only 1 worker coming back to the property when the damage to the blinds took place.  The *** that the business says I didn't review (which I submitted in my initial response to the BBB) states they do not charge for travel fees. It was stated by **** in the same conversation that they purposely provide as little line item detail on their invoices because most of their clients go through insurance.   That is fraudulent practice that should be reviewed by the BBB.  At the billing rate of $240 I should be provided a credit of $480 for the time away from the property that should never have happened if the blinds were taken down properly.  The business does not want to offer the remaining discounts because they didn't bill me for acquisition time for the scaffolding the day the work began on 3/27.  They admit fault by paying for the damaged blinds, but they don't associate the 2 hours where they left the property for the screwdriver that caused the damage as part of the same issue because they didn't bill me for the time away from the property to acquire the scaffolding.  As the client it's not my problem they didn't bill me for what they feel is part of their services.  This claim in their response that a worker clocked in under the incorrect project on 3/27 (Invoice#****) so additional time was added (Invoice#****) is the first time I am hearing this as this is their way to justify billing me 3 hours on 4/5 for dismantling the scaffolding when it took less than 2 hours (8:50am to 10:10am) which is tied to the remaining discount of $75 I am requesting for a total of $555.   The credit of 2.75 hours ($660) on invoice#**** was added later (please see original and adjusted invoices that I attached) by the business to justify their actions.  The actual credit was for 45 minutes on 4/5 as noted in one of ****'s emails (see attached) stating that they would adjust the start time for when the crew lead arrived.   I believe this documentation provides enough detail to illustrate both deceitful and fraudulent practices and warrants the full discount I am requesting.   
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 05/25/2024

  Please see our replies to the clients concerns below.
  
  From client: The invoices in question for services rendered on 3/27 and 4/5 say nothing other than erecting and dismantling the scaffolding. 
  Dr. Leaks response: The invoices reference scaffolding being hoisted over the clients home. 
  
  From client: The response from the business admits they left the property for 2 hours on 3/27 to get a screwdriver that caused damage to the blinds.  The business provides no details in their response in what other materials were acquired. 
  Dr. Leaks response: As was stated in our previous response, the 2 hours the client is asking for as a credit have been issued. We acquired multiple materials for the repairs of the clients water intrusion, such as: waterproofing tape, fasteners, quick dry cement, all of which were needed to execute the repair at the clients home. We detail known materials in the Leak Report, which the client signed off. He did not have any questions about the scope of work at that time. 
  
  From client: Alli in billing during our conversation on 4/15 stated that one of the workers dropped off the other crew member at another job. 
  Dr. Leaks response: The client suggested this in our phone call on 4/15 and it was rejected by ****, as our crew lead did not drop off their helper at another job. The fact that the client would falsify information from a call further feeds into the evidence that the client is misrepresenting factual data in an attempt to prove his point. We are attaching a text exchange from the morning of the 27th where we asked if ******* would be able to spare Israel around noon to help at another project. ******* and Israel travel in separate vehicles and Alfonsos vehicle has GPS capabilities and never went to the site we routed Israel to.
  
  From client: That is substantiated by only 1 worker coming back to the property when the damage to the blinds took place. 
  Dr. Leaks response: The helper for this job was only scheduled to be there during the scaffolding set up and hoisting over the roof. Again, the client has been credited for these 2 hours. 
  
  From client: The *** that the business says I didn't review (which I submitted in my initial response to the BBB) states they do not charge for travel fees. 
  Dr. Leaks response: We do not charge for travel fees and no travel fees are present on any invoices. During the call on 4/15, client denied receipt of the email and even after being provided with clear email communication that the *** was received, client continued to deny receiving the email. This *** is given to clients to assist them in understanding our process. The client denied receipt of this email during call on 4/15, but it is clearly shown the client did not only receive this, but also stated an intent to review it on 3/14/24 (see attached).
  
  From client: It was stated by **** in the same conversation that they purposely provide as little line item detail on their invoices because most of their clients go through insurance. 
  Dr. Leaks response: It was stated that our invoices are brief overviews of the work performed as the signed Leak Reports and estimates detail the full scope of work. Many of our clients have our services reimbursed by insurance and we follow an invoicing model that allows for a smooth reimbursement.  
  
  From client: That is fraudulent practice that should be reviewed by the BBB.  At the billing rate of $240 I should be provided a credit of $480 for the time away from the property that should never have happened if the blinds were taken down properly. 
  Dr. Leaks response: The client has received this credit and an additional credit of $180, for a total credit of $660, was issued to the client.  
  
  From client: The business does not want to offer the remaining discounts because they didn't bill me for acquisition time for the scaffolding the day the work began on 3/27. 
  Dr. Leaks response: Material acquisition time is billable time and is clearly laid out in our contract. Client had no questions on the contract and signed it without questioning any of its content. 
  
  From client: They admit fault by paying for the damaged blinds, but they don't associate the 2 hours where they left the property for the screwdriver that caused the damage as part of the same issue because they didn't bill me for the time away from the property to acquire the scaffolding. 
  Dr. Leaks response: Again, we acquired more than a screwdriver and these 2 hours were given as a credit to the client. We also paid to repair the blinds.
  
  From client: As the client it's not my problem they didn't bill me for what they feel is part of their services.  This claim in their response that a worker clocked in under the incorrect project on 3/27 (Invoice#****) so additional time was added (Invoice#****) is the first time I am hearing this as this is their way to justify billing me 3 hours on 4/5 for dismantling the scaffolding when it took less than 2 hours (8:50am to 10:10am) which is tied to the remaining discount of $75 I am requesting for a total of $555.   The credit of 2.75 hours ($660) on invoice#**** was added later (please see original and adjusted invoices that I attached) by the business to justify their actions. 
  Dr. Leaks Response: The client was unable to comprehend the 2-hour credit was issued and the outstanding invoice was edited with that credit to assist the client in comprehending the data. 
  
  From client: The actual credit was for 45 minutes on 4/5 as noted in one of ****'s emails (see attached) stating that they would adjust the start time for when the crew lead arrived. 
  Dr. Leaks response: This credit was given to the client to reflect the 2 hours credit he was requesting. An additional 45 min credit was given in an attempt to resolve the issue with the client. No further credits will be issued. Client also stated the time stamp, from the database we used that he also has access to, was falsified by us and the time stamp of the photo upload was impossible.  
  
  From client: I believe this documentation provides enough detail to illustrate both deceitful and fraudulent practices and warrants the full discount I am requesting.   
  Dr Leaks response: We understand what the client is requesting and have issued the credit. The client has denied the credit was issued and an updated invoice was provided to show the client the credit. We have stated multiple times the crew left for more materials than a screwdriver and the client does not seem to hear that. Additionally, the client is now fabricating stories from a 45 min phone call on 4/15. It is important to note that during that call, the client stated our contract was written incorrectly, as he stated that the definitions outlined at the beginning of the contract are not relevant to the later part of the contract. Ours is a standard contract, and in a contract, the definitions being used in the contract come first. The client signed the contract without question and the contract is now a legally binding document. In our contract, we state all payment is due upon receipt of the invoice, and we are well past that timeframe. We have waived all late fees associated with this invoice in an attempt to secure final payment for services rendered. 
  
  During the call on 4/15, the client stated he should not have to pay for the time it takes to acquire the scaffolding as he stated it was a known material for his repair. We clearly state in our contract and in our Leak Report, which the client also signed, that material acquisition time is included in the billable hours. At no time during the process did the client ask for a call to review the Leak Report, which we frequently do as a complimentary service, and the client did not question any of the contract language prior to signing it. 
  
  We were hired by client to repair water intrusion in his home. These repairs have been completed and the clients home is now free from water intrusion. As a result, we are requesting the final payment.

  Customer Answer

  Date: 06/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21647833
  
  I am rejecting this response because:

  The business in question did not provide the discount ($480) that they are referencing in their last response.   I have attached again all 3 invoices in question.  Please take note of the final invoice (#****) in the amount of $555.  They are billing me for the time to acquire the scaffolding on 3/27 prior to the arrival of my home.  It was not listed in Invoice# **** for when the work actually took place on 3/27.  It's also not listed the first time I received Invoice# **** on 4/6 in the amount of $741.   It was only added once I challenged their billing practices on the second Invoice# **** that I received on 4/26.  They billed me for something simply so they can offset the "discount" of $666 on the 2nd Invoice# ****.  $180 was a legitimate discount they offered that I illustrated in the email chain I attached in my last response which was tied to their later arrival than what they billed me for on 4/5.  So the discount of $480 they are referencing for when the crew left to get a screwdriver for 2 hours which lead to the damage of the blinds is nullified by this new charge of $480 which somehow miraculously showed up on the final invoice with their "discount".    
  
  
  Regards,
  
  *****************************
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 06/14/2024

  From client: The business in question did not provide the discount ($480) that they are referencing in their last response.   I have attached again all 3 invoices in question.  Please take note of the final invoice (#****) in the amount of $555.  They are billing me for the time to acquire the scaffolding on 3/27 prior to the arrival of my home.  It was not listed in Invoice# **** for when the work actually took place on 3/27.  It's also not listed the first time I received Invoice# **** on 4/6 in the amount of $741.   It was only added once I challenged their billing practices on the second Invoice# **** that I received on 4/26.  They billed me for something simply so they can offset the "discount" of $666 on the 2nd Invoice# ****.
  Dr. Leaks Response: During our phone call with the client, we discovered the individual who had prepped the initial invoice, did not charge the client for the scaffolding acquisition time. This time has been previously discussed with client as billable and this has also been stated in our contract and previous responses to this complaint as well. The discount was added to the outstanding invoice to increase the clients ability to see the credit had been offered and was present on his account.
  

  From client: $180 was a legitimate discount they offered that I illustrated in the email chain I attached in my last response which was tied to their later arrival than what they billed me for on 4/5.  So the discount of $480 they are referencing for when the crew left to get a screwdriver for 2 hours which lead to the damage of the blinds is nullified by this new charge of $480 which somehow miraculously showed up on the final invoice with their "discount".    
  Dr. Leaks response: We have discussed and explained that the crew acquired materials on 3/27, not a screwdriver, but the client seems to be ignoring this.

  Customer Answer

  Date: 06/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21647833
  
  I am rejecting this response because:
  

  I have attached an email from 4/12 at 7:17pm that states the following:

  Given we missed the first 2 hours of billable time on day one, we will not charge you for that, which does amount to a $480 credit of the bottom line of your job. We appreciate you taking the time to reach out to us and if you are interested in having a call early next week, but let us know some time windows and we will see what we can accommodate. 

  This is proof that this company added back in the charge of $480 under Invoice# **** (attached again) to offset the credit they gave me under the same invoice.  There was no intent to bill me, but they later added it back in.  I am requesting based on the very clear documentation that $480 is credited under Invoice# ****. 

  
  Regards,
  
  *****************************
  
  
  
  please see the attached invoice which I have provided a few times in my rebuttals.  Please note the client credit of $660 on the invoice.  Part of that credit ($480) is what I requested and what they admit to providing in their rebuttal on 6/5.  This credit is offset by them billing me $480 for equipment acquisition that they said below would not be billable.  Please let me know if you need anything else.   Thanks again.
  
  ---------- Forwarded message ---------
  From: ****************** <****************************************>
  Date: Fri, Apr 12, 2024 at 7:17?PM
  Subject: Re: Your Leak Report is ready to review!
  To: ***************************** <*******************>
  
  
  Hi *******
  
   
  
  Thanks for following back up. We work off hours so we are not able to get on a call today. Well answer your questions below and if needed we can set up a call for early next week. Well put our answers in green.
  
  Why would I pay for the time that it took for them to get the scaffolding when that was a known entity to start the job? Picking up the scaffolding from the off-site location is part of the materials acquisition process. In looking further into this, it seems the crew did start their day at 8a loading up the scaffolding off-site, but they did not arrive at home until 10a. In looking at your invoice, it seems that 2 hours was not billed to your first day, which amounts to a $480 charge.
  Labor doesn't begin from the time of arrival? Our billable time begins when the crew starts their day either at your home or acquiring materials and this might vary depending on the day.
  Our ********** is less than 1 mile away and the team was gone at least 2 hours on 3/27.  We understand, but not all materials we need are readily available at ***********
  Why would I pay for the time away from the job for materials on Day 1 when the original proposal was for $650 in materials? Yes, it looks like the original estimate was for $650 in materials, but it also looks like there was a change order issued when it was discovered additional repairs were needed.
  Shouldn't those materials be with them like the scaffolding? Unfortunately, our P3 team is not able to pre-purchase all the supplies needed.
  My understanding is they needed to leave on Day 1 to get a special screwdriver for the blinds. Yes that is our understanding as well.
  I understand in paying for acquisition time of materials on 3/29 when they realized the wood was rotted and they needed to get materials. Yes.
  In this case I completely understand paying for acquisition time of materials because that was unexpected, unlike Day 1. Ok.
  Lastly, the team was not here on 4/5 for 3 hours to dismantle the scaffolding per what I outlined in my initial email.   We are showing an arrival time of 7:47 and a departure time of 10:43.
  The Earthquake was at 10:22 and they were done.  I actually went outside and asked ******* who was sitting in his truck if he felt the shake.  
  Was I paying for ******* to sit in his truck until 11:00?
  The arrival time was 8;50, not 8:00.
  Much of the information in this email has been outlined in the contract and the P3 repair process email, but we are happy to clarify where we can.
  
  Given we missed the first 2 hours of billable time on day one, we will not charge you for that, which does amount to a $480 credit of the bottom line of your job. We appreciate you taking the time to reach out to us and if you are interested in having a call early next week, but let us know some time windows and we will see what we can accommodate.
  
   
  
  Thanks,
  
  Dr. Leaks Billing Dept
  
   
  
  *Please note all appointments are held for 24 hours, but are not confirmed until client sends an email confirmation or calls to confirm. All services are weather dependent and may shift due to nature.*
  
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  From: ***************************** <*******************>
  Date: Friday, April 12, 2024 at 7:38?AM
  To: ****************** <****************************************>
  Subject: Re: Your Leak Report is ready to review!
  
  Hi Dr ********************** ******************, 
  
   
  
  I am removing ****** and **** from the email chain.   Thank you for cashing my check in a timely manner for Invoice#****.
  
   
  
  Wanted to follow-up on the email chain below in my request for Invoice# **** to be cleared of any balance.
  
   
  
  If necessary to discuss please call my cell *************) today.   Thanks.  
  
   
  
  On Wed, Apr 10, 2024 at 3:05?PM Detect and Repair Leak Services <*************************************> wrote:
  
  Hi *******,
  
   
  
  Looping Billing back in.
  
   
  
  Thanks,
  
  ******
  
   
  
  *Please note all appointments are held for 24 hours but are not confirmed until client sends an email confirmation or calls to confirm. All services are weather dependent and may shift due to nature.*
  
  signature_2385760333
  
   
  
  From: ***************************** <*******************>
  Date: Wednesday, April 10, 2024 at 2:43?PM
  To: Detect and Repair Leak Services <*************************************>
  Cc: ******************* <*****************************************>
  Subject: Re: Your Leak Report is ready to review!
  
  Hi ******,
  
   
  
  *************** just informed me of the payment.  Thank you.  I will be mailing the check today, certified mail for the full amount of $3,873 for Invoice# ****. 
  
   
  
  I am struggling with the billing time for the scaffolding and material and scaffolding acquisition time which is not noted for Day 1 on the invoice.  
  
  Why would I pay for the time that it took for them to get the scaffolding when that was a known entity to start the job?
  Labor doesn't begin from the time of arrival?
  Our ********** is less than 1 mile away and the team was gone at least 2 hours on 3/27.  
  Why would I pay for the time away from the job for materials on Day 1 when the original proposal was for $650 in materials?
  Shouldn't those materials be with them like the scaffolding? 
  My understanding is they needed to leave on Day 1 to get a special screwdriver for the blinds.
  I understand in paying for acquisition time of materials on 3/29 when they realized the wood was rotted and they needed to get materials.
  In this case I completely understand paying for acquisition time of materials because that was unexpected, unlike Day 1.
  Lastly, the team was not here on 4/5 for 3 hours to dismantle the scaffolding per what I outlined in my initial email.   
  The Earthquake was at 10:22 and they were done.  I actually went outside and asked ******* who was sitting in his truck if he felt the shake.  
  Was I paying for ******* to sit in his truck until 11:00?
  The arrival time was 8;50, not 8:00.
  If I knew that labor would be billed in this manner I would have taken a picture, time stamped every day of when the guys arrived and left so there would be no discrepancy.  I am asking for Invoice# **** to be cleared of any outstanding balance.   Again, Invoice# **** simply states on 3/27 5.25 hours to erect scaffolding, nothing else.  Invoice# **** says 3 hours to dismantle.   Thank you.
  
   
  
   
  
  On Wed, Apr 10, 2024 at 1:53?PM Detect and Repair Leak Services <*************************************> wrote:
  
  Hello *******,
  
   
  
  So sorry about the delay on the blinds. I was waiting for a reply from them and didnt hear back till early this week when I was traveling with limited access to email. I just submitted payment and they let me know that as soon as they had those in hand, they would reach out to you about scheduling.
  
   
  
  I am copying billing here to help clear up your invoicing questions as they will have the most insight into that aspect of the process. I do know that we charge for all our material acquisition time, which would include getting the scaffolding and any new materials we would have needed for your project. Doing some quick back of the napkin math it looks like we invoiced you for ***** hours and we estimated the total project would take between ***** hours, so I think were right in the middle of what we expected.
  
   
  
  Thanks,
  
  ******
  
   
  
  *Please note all appointments are held for 24 hours but are not confirmed until client sends an email confirmation or calls to confirm. All services are weather dependent and may shift due to nature.*
  
  Error! Filename not specified.
  
   
  
  From: ***************************** <*******************>
  Date: Wednesday, April 10, 2024 at 12:55?PM
  To: Detect and Repair Leak Services <*************************************>
  Cc: ******************* <*****************************************>
  Subject: Re: Your Leak Report is ready to review!
  
  Hi ******, 
  
   
  
  Hope all is well.  I left you a voicemail earlier today.  It's my understanding from *************** that they have not received payment.  
  
   
  
  In the spirit of fairness I am sending out a check today, certified mail for Invoice# **** in the amount of $3,291.   That is the balance minus your credit card fee since I am paying by check and the amount due to ***************.  If you prefer, I can pay *************** directly.
  
   
  
  With that said, I have serious concerns regarding the billing on both Invoice# **** & ****.  I can't help to feel I am being over billed due to what happened with the Blinds.  
  
  I am being billed 5.25 hours on 3/27 (Invoice# ****) to review the scope of work and erect the scaffolding.
  If you recall the team arrived at 10:00 that day, not 8:00 because they had to get the scaffolding.   
  At noon the team left for at least 2 hours to get materials. 
  Only ******* (who is great) came back as he needed a special screwdriver to remove the blinds.
  After the issue with the blinds it started to rain and the day was done at 3:00.
  I am being billed 3 hours on 4/5 (Invoice# ****) to dismantle the scaffolding.
  The team was here just before 9:00 and they were done prior to the earthquake which was at 10:22 yet I am being billed for 3 hours.
  That is a total of 8.25 hours to erect and dismantle scaffolding.   That didn't happen.
  I am paying Invoice# **** in full minus the blinds in accepting 5.25 hours for the scaffolding on 3/27 & 4/5,
  I am requesting that I am not responsible for Invoice# **** for the reasons I have outlined above.
  I very much appreciate the quality of work that was done and I would use your service again for when the 4th floor window is needed as well as the other suggested work in the original proposal.  I can't in good conscience do business with Dr ********************** if forced to pay Invoice# ****.   Like any consumer, if forced to pay Invoice# **** I would be compelled to use my voice to share my legitimate concerns in what I feel in my situation was an overstatement of the time needed for the scaffolding.   Thanks for your time.  Look forward to your response. 
  
   
  
  On Thu, Apr 4, 2024 at 2:54?PM Detect and Repair Leak Services <*************************************> wrote:
  
  Hi *******,
  
   
  
  Good deal. We should be on site around 8:00 AM.
  
   
  
  Thanks,
  
  ******