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Business Profile

Major Appliance Parts

Dominic's Appliances

This business is NOT BBB Accredited.

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1

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Review Details

  • Maria K

    Date: 10/17/2024

    I had an incredibly frustrating and unprofessional experience with Dominics Appliances. The first ********** who came out said there was nothing wrong with our dishwasher but made inappropriate comments towards both me and my girlfriend. We had to make another appointment as the dishwasher continued not to work. The second ********** informed us that the dishwasher was too old to be repaired with the tools he had on hand and said the first ********** should have noticed this. He scheduled a follow-up visit for the following week.On the day of the appointment, I received a text saying they couldnt come due to their truck not working, which was surprising for a supposedly large appliance business. I rescheduled, and the last appointment was set for a Thursday. However, the day before, I received a call saying they were trying to deliver the dishwasher on Wednesday, even though they previously claimed my appointment was actually on Tuesday.I asked them to call my partners phone and provided the number, but on the day of the scheduled drop-off, they claimed to have called her. When I checked, she had received no call or message. After I followed up, they immediately called her, making it clear they had lied about contacting her earlier.Ive been very patient with Dominics Appliances over the past few weeks, but the lack of professionalism and outright dishonesty was shocking. To make matters worse, I was laughed at when I tried to address the issue. Unfortunately, as a renter, I have no choice but to deal with this company. I hope they improve their customer service because this was one of the worst experiences Ive had.if you are a woman and are thinking about using them I highly recommend looking elsewhere to avoid feeling uncomfortable and gaslit in your own home ??

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