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Business Profile

Mattresses

The Mattress Factory, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for The Mattress Factory, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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The Mattress Factory, Inc. has 9 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • barbara n

      Date: 09/06/2023

      I visited the Deptford NJ location on 7/4/23, for the holiday sale. Only one salesperson was working. I spent 3 hours in the store and another hour the next day, to choose a mattress. Much of the first 3 hours was because the one salesman had to wait on multiple customers, himself. I purchased a mattress. Before it was delivered, I had to call multiple times to ask for a copy of the warranty, so I could order an appropriate base, before the mattress was delivered. When I finally got the salesman on the phone -- I was told he was the OLNY person I could talk to -- he got angry at me, bullied me, cancelled my sale (against my wishes), and further said that if I wanted a refund for the sale that he cancelled, I had to bring in my receipt back to the store but ONLY when HE was working. There was NO ONE else to talk to, to address his abhorrent behavior, which I have recorded on audio. There is no company phone number or email address, nothing, for this "family owned company." Awful.

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