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Business Profile

Medical Equipment

DME Supply USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased products from the business. After several weeks of not receiving any product or response, I was told my orders were cancelled. I received two products in the mail. I am being told I have to send them back and the company will not provide return shipping. My complaint: send return shipping for the products that I will return, and do not cancel a customers order without communication or making it clear that is the intent.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with my ** about how I can feel beter with my back pain, we talked BUT neither one of us said they/I wanted to order it, I said I was going to THINK about it! I never said anything about a knee/leg brace which they also sent. This company sent the braces without any directions or any paperwork of any kind. I received my insurance statemnt ******** allready paid $3,671.22 they paid it but they should of never been billed I DID NOT ORDER this and I never wanted the leg braces!!!! I am supposed to pay $599.84 I have reached out to the company SEVERAL times the never answer and their ir NO answering machine. I called ******** and they said I should mail it back to them, I tried, the post office wanted almost $40, I WILL NOT PAY THIS! I have tried to get a hold of them to send me a prepaid lable, again NO answer.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received two arm braces several weeks ago. KI cannot use these. I believe they were charged to ********* however, I did not give them my ******** number. I have tried 6 or 7 times to get a pre-paid return label so I could return them. I cannot get anyone to answer the phone or they put my off. i talked to someone named **** on 2/1/24 and she assured me I would receive a label. To date I have not received this label. I just want to return them and I cannot get anyone there to answer me or they just do not answer phone. Not sure if this is a legitimate company. If so, they have terrible customer service. Any help you can give will be greatly appreciated. It is difficult as I livfe in ************** and them in **. Thanks

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call telling me that ******** wanted to send me free of charge a back brace and knee braces. I accepted the merchandise but when it came I realized this wasn't from ********. I tried to call the company numerous times but always had to leave a message. I received the shipment around a week ago and I want to return them and need a return label. I shouldn't have to pay to return something that I am ************* didn't approve. The company, *** DEM Medical Supply has not returned my call. I don't want ******** to pay for something I do not need. I am hoping you can help me.

  • Initial Complaint

    Date:01/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately a year ago my brother, who is disabled & elderly started receiving bills from UAS DME LLC for a back brace & leg brace for a total of $584 61. I am his Sister, *******, ****** & handle his finances for him as he is unable to handle any longer. He is disabled with one leg amputated & in a wheel chair. He doesn&#**;t need braces & has never ordered them or received I want the bill erased & balance zero. & his credit repaired with the Credit bureaus,

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a box from US DME Medical Supply Inc of **** ********* ****, Philadelphia ***** today. It contains two wrist bands and forms to fill out, directing me to sign in order for them to bill ******** (I am 72). I have no wrist problems and have not requested any care for my wrists. None of my physicians would have requested these for me. When I called to ask why I received them, the customer service suggested that perhaps a friend had requested them for me (which is upsetting, if they would honor such a request without asking me). Also suggested that they had called me to notify me. If so, they proceeded without speaking to me. I also asked how they could have received my address, which was an invasion of my privacy, since the shipment was requested by no one. (They sent a page pointing out patient privacy, a HIPPA requirement. The agent could not answer the question and said someone would call me back. This should not be, to my mind, a difficult question.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/25/2023 claims order was placed. I never placed order. they panned to bill ********!. items include two *********** wrist braces; 1 for right wrist and 1 for left wrist, cost not shown as medical provider (********) will be billeddirectly after I sign off. Phone number on web site did not ring and ended in dial tone. phone number with packing slip is ************* (doesn't work). please advise on where to send ocntents of package.

DME Supply USA is NOT a BBB Accredited Business.

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