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Business Profile

Medical Plans

Health Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Plans.

Complaints

This profile includes complaints for Health Partners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Health Partners has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from ****, April 2023 Regarding date of service 4/8/22 for my son. At the date of service he only had Health Partners insurance and this bill hasn’t been paid as of todays date. I’m presently on the verge of going to collections. The problem is that we moved to SC in August 2022 and our son didn’t have SC insurance until 11/2022 But Health Partners is saying that his SC insurance is primary and it was effective 1/1/22, but that is not possible because we still lived in PA on 1/1/22 I got proof from SC insurance that insurance didn’t start until 11/2022 and faxed it to Health Partners on 4/17/23 I have been calling Health Partners weekly since I received this bill in April 2023 I really don’t know what the problem is I gave them everything they requested and it still isn’t resolved. I even spoke with supervisors as well. I need help to get this bill paid. I’m very desperate. Thanks!

      Business Response

      Date: 09/22/2023

      Health Partners Plans reviewed the member’s *** profile in our Claims System again which showed the member having primary insurance with **** effective 1/1/2022.  Health Partners Plans’ Claims Department followed up with our *** Unit to confirm this information.  However, they were unable to confirm if this information was accurate.   Therefore, the member’s *** profile has been updated as it couldn’t be confirmed if **** was active on 4/8/22, the Date of Service at issue.

       

      The claim 2022041302239 in question has been reprocessed for payment on 9/20/2023 with Health Partners Plans as primary.

       

      I contacted the member’s head of household, (**** *******) by phone on 9/20/2023 to advise her of this resolution. She could not be reached so a voicemail was left with my contact information.

       

      Please let me know if you have any questions.

       

      Thank you.

       

      ******** **********

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like my health insurance to pay for the medically necessary test on my heart for me being able to receive my chemo treatments.

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