Business Profile

Medical Plans

Independence Blue Cross

Complaints

This profile includes complaints for Independence Blue Cross's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

184 total complaints in the last 3 years.
66 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/27/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received advertising mail from Independence Blue Cross on 11/13/2020, 11/23/2020, 1/13/2021, 1/14/2021, 11/24/2021, and 12/22/2021, and each time my wife contacted IBX (specifically ***********************************, Executive Inquiries Specialist, and *********************************, Specialist Executive Inquiries) on my behalf to request that my name and address be removed from IBX's mailing list. Today, 12/27/2022, I received more advertising mail from IBX.
Business Response
Date: 01/04/2023
Hello **************,
We have completed our review of the concerns presented in the complaint ID# ********.
Our review revealed that **. and ******************* received a marketing mailer from our Consumer segment despite them being on our Do No Contact list. Our vendor for the ******** segment confirmed that they have been on the Do Not Contact list since 5/2/2022.
Please be assured that we are doing an analysis to understand why a mailer was sent. In the interim, we have updated our process to avoid this incident from happening again in the future.
I hope that this information is helpful and thank you for bringing this matter to our attention.
Tedra F
Specialist
Executive Inquiries Department
1900 Market Street, 6th floor
Philadelphia, PA 19103
P ******************* | F ************
NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all
copies of the original message.
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** - i.e., that Independence Blue Cross has updated their process to avoid this incident from happening again in the future - and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed for personal reimbursement of an out-of-network provider's costs in May, following the instructions to mail the information to the PO Box listed on the form. When I still wasn't paid by July, I checked in to see how things were going. I was told submitting by mail (per instructions on their form) indicated a provider submission and that I needed to email the information. I emailed and followed up about a month later. I was told that the information was in the system, but one of the fields managed in-house by IBX had been filled out incorrectly; I was told this would be fixed so I could be paid. The next time I called (roughly a month later), I was told something else had been filed incorrectly, but that it would be fixed, so I could get paid. The next time I called (around mid-October), I was told the check had been sent to my provider (who still hasn't received it), but that the check could be voided and re-issued to the correct address. Despite this getting "escalated," it was still supposed to take 2-4 weeks to get the check. I called in November, and no movement had happened with the issuing of the check. I'm told it's noted what needed to happen in the account, but nothing had been moving, so the issue was again "escalated" (quotes because escalation has done nothing to move this claim forward. I called last week and still nothing has happened, and now another claim I've filed has been confirmed as received but is now lost in a way that neither the rep nor their supervisor was able to locate (and I'm still waiting on payment from the claim submitted in May). For the record, each of the reps has been exceedingly kind as they've informed me that the last person I spoke to made some sort of error (training problems abound, apparently). I was told to call back this week because my issues would have been resolved by the last supervisor. This week, their system changed our address to one we haven't resided in for 3 years. All problems, no solutions.
Business Response
Date: 12/13/2022
Good afternoon,
Without a valid HIPAA authorization form, we are unable to release the complainant's protected health information (PHI). I have attached a form for completion in order to release a copy of our response to *********************
Our office is already in communication with ******************** to resolve her concerns.
Initial Complaint
Date:11/19/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Independence BCBS Personal Choice, through my former employer *****. BCBS always paid for lab expenses. I received a bill from ***** ********** in July of 2022. However, the date of service was July 16, 2021. IBX is dening this claim because of incorrect CPT codes which was provided to ***** from my primary care doctor. I have contacted my primary care doctor, ***** and IBX on several occassions over the months to get the correct codes. Each time IBX stated that the claim will be resubmitted and paid to *****. My last conversation with IBX was on November 18, 2022. Now IBX stating that ***** keeps sending them the same incorrect codes and since its been over a year there is nothing they can do. I am not a coder or a physician, and I feel that its been over a year and now that ***** can't get payment from the IBX they want to bill me for services that has always have been paid by IBX.
Business Response
Date: 11/29/2022
Greetings,
Our review is underway. In the interim, please find attached our acknowledgement letter and a HIPAA consent form to be completed by the complainant.
Thank you for bringing this matter to our attention.
Sincerely,
Tedra F.
Customer Answer
Date: 12/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:11/12/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Independence Blue Cross has been covering the cost of the brand name ******* ** **** mg * times a day with a copay of $50 a month. As of September 2022, without notification, company took the medication off of their formulary and informed me that i have to now pay $1640 per month!
Business Response
Date: 11/17/2022
Dear **************:

I am writing to acknowledge receipt of the November 17, 2022 correspondence you addressed to ******************************************, Manager of the Executive Inquiries Department. The complaint was received in our office on November 17, 2022.

As you know, the Federal Health Insurance Portability and Accountability Act,known as HIPAA, requires that we obtain an individual's written approval before disclosing his/her protected health information (PHI). In order for us to provide your office with a resolution, **************** may complete the attached HIPAA Authorization form.

**************, thank you for bringing this matter to our attention.

Sincerely,

Jason S**********, Specialist
Executive Inquiries
Independence Blue Cross
1900 Market Street, 6th floor
Philadelphia, PA 19103
************
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to redeem my wellness rewards earned through independence blue cross. After multiple attempts to redeem the rewards of $150 through the website I called customer service to assist. They forwarded me to *** ****** ********** to redeem the rewards. They stated they could not help me, that I need to call independence blue cross customer service to redeem the rewards. Again, it was stated that it was not there responsibility to redeem the rewards. I asked to speak to a supervisor and the rep stated the supervisor was not available. I earned the rewards by visiting nutritionists, doctors, dentists and received vaccines to earn the wellness points to redeem to a $150 gift card.
Business Response
Date: 10/17/2022
Dear **************,
Our review is underway, thank you.
Attached is our acknowledgement letter and the HIPAA consent form that needs to be completed by the member.
Thank you for bringing this matter to our attention.
Sincerely,
Tedra F.
Customer Answer
Date: 10/28/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the gift card rewards owed to me.

Regards,

***************************
Initial Complaint
Date:10/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Blue Cross has turned me over to ***********..Despite repeated phone calls to BC and ***, I am unable to determine why I owe them money. BC says I owe them $892.02, but cannot tell me why. *** sent me an invoice from BC that again, says I owe $892.02 but does not explain the charge. I checked my paystub for the date on on the invoice (10/01/2020) and my share of the monthly premium was withheld from my paycheck for that date.
Business Response
Date: 10/03/2022
Good afternoon,
Due to HIPAA privacy laws, we cannot release ************************ protected health information (PHI) without consent. Please have the attached HIPAA authorization form completed by ************ and returned so that we may release ************************ PHI to the BBB. If no form is received, we will respond directly to *********************
Thank you,
Sarah F********, Specialist
Executive Inquiries
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to work with Independence Blue Cross for several months now to resolve a large-scale claims processing issue. We are an independent orthopaedic practice. There is no one other than the front line providers service reps who will discuss this issue with me. We currently have over 300 denied claims because of a credentialing error in their system. They have us designated as participating providers when we are not and have never been. This is a violation. There is erroneous information regarding our practice in their system. They also list us as participating providers in their directories and that is false information being provided to the public. I can only send e-mails to their credentialing e-mail box and the answers I receive are 1 sentence answers which are not addressing the issue. I have repeatedly called to ask to speak with a supervisor but they will not get on the phone with me. We are a small business and cannot afford to have these claims remain unpaid not to mention the patients who, if they have out of pocket amounts due once the claims finally get paid, will receive their bills months after the service was provided. This will generate angry phone calls to our billing department. No one @ IBC wants to take ownership of this issue and help us resolve it.
Business Response
Date: 09/14/2022
Good afternoon,
Due to the HIPAA privacy act, a valid HIPAA authorization is required to release protected health information to the BBB. Please have the attached form completed and returned in order to release the outcome of our review to the BBB. If no form is returned, we will reply directly to the complainant.
Thank you,
*********************, Specialist
Executive Inquiries Department
Customer Answer
Date: 10/19/2022
I had not yet responded because it takes some time to make sure that the issue is resolved when dealing with waiting for an insurance company to start paying the claims.

To date, the issue is not fully resolved. We are still receiving current denials after the Indep BC contact indicated that the issue was resolved. I have been attempting to contact her and she is not responding. I have attached those e-mails.

We have denials for about 300 claims at last count and their customer service representatives are still responding incorrectly as you can see form the attachments.

******
Business Response
Date: 10/19/2022
As no HIPAA authorization has been received to release the claim information to the BBB, we cannot provide the outcome of our review to the BBB. We are working directly with the complainant regarding their concerns
Customer Answer
Date: 10/19/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I don't see any response included?

Regards,

****** ******
Business Response
Date: 11/01/2022
As no HIPAA authorization has been received to release the claim information to the BBB, we cannot provide the outcome of our review to the BBB. We are working directly with the complainant regarding their concerns
Customer Answer
Date: 11/07/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: Although we are not exchanging patient information with the BBB Independence Blue Cross asked for a HIPAA form to be completed. Since we are not talking about just one patient's claim I cannot complete this form. The responder from Independence Blue Cross indicates they are working directly with us, however ***** ***** has not provided an update in over a month. Judging by the number (hundreds) of still outstanding claims, there is no movement in fixing this problem. Her e-mail to me on 9/22/22 indicates that it may take up to 60 days for the claim adjustments to be completed. That will be on 11/22/22. Hopefully, they will get them taken care of before then as this issue - with dates of service going back as far as May, 2022 - has caused a significant cash flow issue for OAR and it will cause a patient satisfaction problem because of the late billings they will receive for their out of pocket amounts once the claims are finally fixed. This will bring unnecessary angry phone calls into my department from patients. We will be directing them to call IBC when they do call. I am also waiting to see if they pay us interest on these claims, since most of these are so old that they should qualify for interest payments.

Regards,

****** ******

Business Response
Date: 11/10/2022
As *** ****** stated, we advised her that the issue is anticipated to be resolved by 11/22/22
Customer Answer
Date: 11/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and will reserve comment until after 11/22/22.

Regards,

****** ******
Customer Answer
Date: 01/05/2023
Please make sure this complaint is not closed. As I mentioned, the issue is not resolved and as a matter of fact, has gotten worse. Even the claims that they have reprocessed are processed incorrectly. Although ***** says that they are working with us, she does not respond to my e-mails and has never provided me with a telephone number.

Business Response
Date: 01/05/2023
We are working directly with *** ****** regarding her concerns.
Customer Answer
Date: 01/09/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Co

Complaint: ********

I am rejecting this response because: Complaint is NOT RESOLVED.

Regards,

****** ******
Business Response
Date: 01/26/2023
We are working directly with *** ****** regarding her concerns
Customer Answer
Date: 02/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: even with current claim we are getting these denials which indicate that the issue is not fully resolved.

Regards,

****** ******
Business Response
Date: 02/15/2023
We are working directly with the complainant regarding their concerns
Customer Answer
Date: 02/23/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: THe issue is very longstanding and IBC has not fixed the issue so that their error stops affecting current claims. Although they indicate that they are working with us, they aren't. I only get responses that they are working on the issue. The issue has existed since last summer. There should be no reason that this is not fully resolved by now.

Regards,

****** ******
Business Response
Date: 02/24/2023
We are working directly with the complainant on resolving their concerns
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 1, 2022 my employer provided insurance (Independence Blue Cross) ended. In May I contacted *** ******, for Cobra, and began the process of continuing my IBX coverage. To date, my coverage has not been activated (or it was for some things and then not for others). I have talked to eight different people in customer service at IBX - often for over an hour each time. Twice I was told that my coverage was activated and I was sent a new card, the card with the same # and still no active insurance. I have been told that I haven't paid my premiums (not true), that I should contact my employer (my ex-employer has nothing to do with this insurance coverage as I have explained multiple times) and they lied about an attempt to contact my Cobra company, saying it was - first excuse was that I gave her a Pharmacy line, second excuse was that no one picked up - both patently untrue. The last conversation I had was last week and after asking to speak with the supervisor, I was told that there was no one to talk to (although the rep kept putting me on hold to talk to her supervisor.). The rep told me my insurance wasn't with Blue Cross but with Cobra - I tried to explain to her that Cobra was a process and not a provider and she told me I was wrong. Finally, I was told I would be called within 24 hours to resolve my issue. And I didn't hear back. I have wasted my time on the phone with them for four months and I still don't have activated health coverage. I am fairly certain it is a clerical issue in their enrollment department but I CAN'T TALK TO ANYONE.
Business Response
Date: 09/09/2022
September 9, 2022
Dear *** *****:
Our Supervisor of the Executive Inquiries Department, Detra D***************, has requested that I acknowledge your recent correspondence regarding *** ******.
The purpose of this letter is to provide your office with an authorization form.
Compliance with the HIPAA Privacy Rule. The federal Health Insurance Portability and Accountability Act, known as the HIPAA Privacy Rule requires that we obtain an
individual’s written approval before using or disclosing his/her protected health information or PHI for any purpose not permitted or required by the HIPAA Privacy
Rule or other applicable law. PHI is individually identifiable health information transmitted or maintained in any form or medium (including written, spoken, or
electronic) related to: health care, health conditions, payment for care, and identity. The written approval, called an “authorization”, must contain certain required elements for us
to consider it valid under the HIPAA Privacy rule.
As such, we have enclosed an authorization form so that *** ****** can complete the form naming you and your office as an authorized recipient of her PHI. Upon receipt and confirming the form’s validity, we can release our findings to you about the case.
Ms. Ortiz, should you have any additional questions please contact me at ###-###-####. I will be glad to assist you.
Sincerely,
Tedra F******
Specialist
Executive Inquiries Department
Initial Complaint
Date:08/23/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I enrolled in a health insurance plan starting August 1st 2022. I paid my premium for my husband and I on August 2, 2022. Blue Cross did not apply my payment and therefore restricted my access to care for all of August despite receiving my funds from the bank as evidenced by the statement I sent them. We have had to overpay hundreds of dollars for prescriptions we needed because the pharmacy found our insurance inactive and we needed the medication urgently. Now they are still attempting to locate the payment and I still have restricted access to care that Ive already paid for until they locate it. In addition, I now need to drive to multiple pharmacies to get print outs of the meds in order to file paperwork to be reimbursed and do not have full coverage in the event I become ill, despite having paid for it. I would like a refund for this months premium seeing as they never applied it and withheld the care, causing me to over pay and now spend time and money resolving their error. According to them, I had no coverage for almost all of August, so I would like my August premium back.
Business Response
Date: 08/30/2022
August 30, 2022
Dear *** *****:
Our Supervisor of the Executive Inquiries Department, Detra D***************, has  requested that I acknowledge your recent correspondence regarding ***
*********. The purpose of this letter is to provide your office with an authorization form.
Compliance with the HIPAA Privacy Rule. The federal Health Insurance Portability and Accountability Act, known as the HIPAA Privacy Rule requires that we obtain an
individual’s written approval before using or disclosing his/her protected health information or PHI for any purpose not permitted or required by the HIPAA Privacy
Rule or other applicable law. PHI is individually identifiable health information transmitted or maintained in any form or medium (including written, spoken, or
electronic) related to: health care, health conditions, payment for care, and identity. The written approval, called an “authorization”, must contain certain required elements for us
to consider it valid under the HIPAA Privacy rule.
As such, we have enclosed an authorization form so that *** ********* can complete the form naming you and your office as an authorized recipient of her PHI.
Upon receipt and confirming the form’s validity, we can release our findings to you about the case.
*** *****, should you have any additional questions please contact me at ******** ****. I will be glad to assist you.
Sincerely,
Tedra F******
Specialist
Executive Inquiries Department
Initial Complaint
Date:08/11/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS IS IN REGARDS TO A DOCTOR'S VISIT ON 4/8/2021. MY INSURANCE SHOULD HAVE PAID 100% WITH THE EXCEPTION OF A $30 COPAY. INSTEAD, THEY HAVE REFLECTED ON THE EXPLANATION OF BENEFITS THAT MY COST IS $86.93. I HAVE CALLED IN CONTINUOUSLY SINCE 5/31/22 TO HAVE THIS UPDATED AND HAVE BEEN VERBALLY VERIFIED THAT MY PLAN PAYS ALL EXCEPT THE $30 COPAY. I HAVE BEEN INFORMED REPEATEDLY BY ALL REPS ON SEVERAL CALLS THAT THE CLAIM HAS BEEN ESCALATED, HAS BEEN ADJUSTED BUT NOT IN THE SYSTEM. THIS IS CONTINOUSLY DELAYED AND CLAIM STILL REFLECTS THE INCORRECT COPAY. IN THE MEANTIME, THE PHYSICIAN'S OFFICE HAS SENT THE BALANCE DUE TO A COLLECTION AGENCY THAT IS NOW ENTERED ON MY CREDIT REPORT. CLAIM NUMBER IS ************* DATE OF SERVIVE IS 04/08/2021.AMOUNT BILLED IS $200.
Business Response
Date: 08/12/2022
Good afternoon,
Due to the HIPAA privacy act, we are unable to release ******************** protected heath *********** (PHI) without her express consent. In order for Independence Administrators to release ******************** PHI to the BBB, please have **************** complete the attached form and return it to us for processing.
If the HIPAA authorization form is not completed and returned to us, we will respond directly to *****************
Thank you,
Sarah F******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Independence Blue Cross is BBB Accredited.