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Business Profile

Medical Records

Loop 101 Emergency Physicians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received services at *********** which is a hospital covered by my insurance with a copay. This company billed me $1800 which in my state is considered a surprise bill, as I was under the assumption my visit would be covered and services not provided by an in network provider is my fault. I called the customer service number multiple times, each representative agreeing that my insurance was billed incorrectly and the wrong ******* was billed for services which otherwise would have been covered if billed correctly. Each resolved to help me fix the problem; however, none ever did and this business now has sent the account to collections. I attempted to resolve this issue with the business directly but have not had any success.

    Business Response

    Date: 10/13/2023

    October 13, 2023

    Dear Sir/Ma’am,

    Our office has received the letter of complaint regarding ******* ***** account for treatment received at ***** ****** **** ****** Medical Center on April 18, 2021 by Loop 101 Emergency Physicians. The account has been reviewed for billing accuracy. As of September 27, 2023 the referenced account has been adjusted to a zero balance. I have sent out a zero balance statement to the patient for their records. 

    We thank you for your patience and apologize for any inconvenience this may have caused. Feel free to contact me directly with any questions or concerns at ###-###-####.

    Sincerely,  

    ***** *****
    Patient Services Liaison 

Loop 101 Emergency Physicians is NOT a BBB Accredited Business.

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