Medical Supplies
Hope Health SupplyInformation and Alerts
Service Area
Alert Details
This business has 1 alert.
Pattern of Complaints
On January 22, 2022, the BBB requested information from the company regarding a pattern of complaints alleging the company's failure to deliver products within the time-frame promised, failure to provide refunds when orders were cancelled, and failure to provide adequate customer service. The BBB requested the company address these matters and correct its practices to eliminate the pattern of complaints.
The business has not responded to our request but posted the following message on its website for those consumers who plan on ordering KN95 white masks from the business, "Due to high volume, delivery times may be a bit longer than normal."
The BBB encourages consumers to read all terms and conditions before purchasing products online.
Important Information
Additional Info
The BBB received returned mail from the Philadelphia PA address with no forwarding address. The company later emailed the BBB stating that it is now at the Claymont DE address but that address is a postal receiving address and the BBB does not believe it is where the company is located.
Customer Complaint
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.
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