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Business Profile

Mobile Phone Service

MobileHelp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/3/25 $578.40 was drafted out if my account without authorization or notice. I called the company and informed them that i did not agree to an annual payment agreement to be debited out if my account. I also mentioned that I was on a 2month FMLA from my job and if they sent notice, I would have contacted them immediately to arrange a payment plan. I have been using their services since 03/24. Instead of promptly issuing me a refund they have been stalling and trying to keep my money. I told them that I just wanted to return the equipment and be completely done with their services due to the rude customer service I endured with each call. I returned their equipment on the 10th of April and they told me that it was received on 4/15 but it could take up to 30 days to scan inventory before they can issue refund in which I feel is another stalling technique to keep my money.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up and paid for my grandmother ******* ******, a necklace device for her safety. I did not sign up for auto pay. The bill for the service was supposed to go to her address for her to pay. When it came time for the bill the company auto debited the payment from my checking account causing me to go into overdraft. I called on March 19, 2025 and was told by the man I spoke with that I would receive a refund since I did not authorize this charge. I waited until March 30 and no refund I called again only to be told that I would not get the refund until she made a payment. I did not authorize this payment and want money that was stolen from me returned .

MobileHelp is NOT a BBB Accredited Business.

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