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Business Profile

Online Shopping

Better You Better Life

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Order number. Feb 18, 2023. Three jar placed totaling $71.99 I have yet to receive the items or an email back on multiple attempts to collect a refund or send product. I see he's responding to new orders however not honoring older orders that were already placed and paid for.

    Customer Answer

    Date: 03/22/2024

    This company is still active 

    Website; ******************************

  • Initial Complaint

    Date:01/10/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 31,2023 I placed an order with BYBL for seamoss gel. The total came to $37.98 it is now January 7,2024 and I have yet to receive the product or a refund. I have reached out via email several times they will not respond. I have sent messages on the Instagram page and it is 100's of other people complaining they have not received they product either. They will not respond to any communication. But yet they steady posting the product and continue to take order's (people money).I want my money back at this point.

  • Initial Complaint

    Date:01/07/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8 months ago I purchased seamoss online from BYBL west Philly tuck here we are in 2024 still never received no refund no apology no product please stop this man it’s 1000000 more people that are going thru this

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from him 3/19/2023 and have not received my product or a email. ********* westphilly**** is full of dissatisfied customers from all over who haven't gotten refund or their product. The locals get seamoss on a daily but my money and product he refuses to send. What can I do about this matter?

  • Initial Complaint

    Date:10/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on March 29, 2023 i placed an order with this company for 10 jars of elderberry seamoss for a total of $269.89. The order number is ***** and i still have not received it. I have sent email directly to the company and have not received any response. On their Instagram social media page, @westphillytuck, over the past several months many customers have left comments stating they have ordered and have been waiting for months, many times the company would respond and say, "they are going to be shipping March orders in the next week or soon." At this point i no longer trust the integrity of this company and their product and i would like them to issue me a refund.

  • Initial Complaint

    Date:09/29/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products on 6/16/23, with a advertised delivery within 6-8 weeks. To date the order or any email or phone inquiries have not been responded to, which included a request for a refund.

Better You Better Life is NOT a BBB Accredited Business.

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