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Business Profile

Optometrist

The Eye Institute of Salus University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a consumer of services and made an appointment at this business . I needed annual eye exam. I paid for an exam and they founded a condition. Dry eyes , I was given an OTC product ******* ******* and informed that I need to use this product 4 times a day. The product cost approximately $13 at **** ****. I was informed that I could get the generic brand on my insurance Dr. ********************* refused to provide patient centered division care. I explained that it was a hardship purchasing this medication. Eye Institute and their staff refused to comply my request.

    Business Response

    Date: 12/20/2023

    December 20, 2023

    Dear The Better Business Bureau Representative:

    Thank you for the opportunity to review and respond to the patient complaint. After carefully reviewing the patients' file with Dr. ***** (the provider in question) and including clinical leaders, we have determined Dr. ***** followed the appropriate plan of care. For most asymptomatic dry eye patients, they are given a name of OTC (over the counter) eye drops that can be purchased at their convenience. Dr. ***** went a step further and provided samples along with coupons to assist with the OTC eye drops purchase.
    If the patient had contacted Dr. ***** from the initial visit on 11/10/2023, Dr. ***** would have happily discussed other options. However, this complaint is the first he has heard from the patient and the patients' frustration.

    We at The Eye Institute strive to provide every patient with the utmost care and courtesy. Please let me know if you have any additional questions and/or comments.

    Sincerely,

    Assistant Vice President, Clinical Operations

The Eye Institute of Salus University is NOT a BBB Accredited Business.

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