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Business Profile

Orthopedic Surgeon

Penn Orthopaedics Pennsylvania Hospital

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Orthopedic Surgeon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2023 I was charged $309 by ***** *********** for a pre-surgery lab tests ordered by Dr. *****'s office of Penn Medicine on 9/14/22. Five of the tests were denied by ******** as "medically unnecessary". ******** told me they did not get the necessary documentation from the provider to demonstrate the medical necessity. ***** had reached out to Penn several times for this documentation. Since I learned of this, I have spent countless hours and over 40 phone calls to ********, ***** and mostly to Dr. *****'s office in an effort to have them send the necessary documentation to *****/********. I was told several times by Dr. *****'s staff that everything was fixed and I only had to wait 30 days for ******** approval, only to find out, later, that nothing had been accomplished. This caused further delays. I wrote to Dr ***** on 5/16/23 and met with him on 5/19/23. These efforts accomplished nothing in terms of getting ******** what they needed. I spoke to **** *****, Patient & Guest Relations who never got back to me, in spite of several follow up phone calls. On 7/19/23 I wrote to ***** *****, COO Department of Orthopedic Surgery with no response. At this point, I am out $309 because Dr. *****'s practice has been totally unprofessional in their refusal to address what I understand to be simple coding problem. I also believe that several of my Patient Rights are being violated by this facility. I was also told by the Orthopedic Surgery Practice Manager that he would waive my co-pays and parking for all follow up appointments associated with my surgery due to the inconvenience this issue caused me. This has not been done this. I filed an appeal with ******** on July 12, 2023 but it is considerably beyond their deadline for filing. I learned on 7/5/23 that ***** archived their file and can no longer be of help to us.

Penn Orthopaedics Pennsylvania Hospital is NOT a BBB Accredited Business.

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