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Business Profile

Parking Attendant

Patriot Parking Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Attendant.

Complaints

This profile includes complaints for Patriot Parking Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Patriot Parking Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parking garage attendant never showed up. We dropped the car off on 4/26 and confirmed that we could pick it up Saturday morning around 8 am. Showed up and there were several people waiting. We waited 1.5 hours with our 3 month old for someone to finally show up. Do BETTER. We would like compensation for our time wasted.

      Business Response

      Date: 05/01/2024

      This past Saturday April 27th, 2024, Patriot Parking **** failed to open ************************ Garage at the posted time of 6:00 am due to unforeseen staffing issues.  For the inconvenience and frustration this caused, we are genuinely sorry.  Moving forward to ensure we are learning from this incident and preventing a reoccurrence, we will be making some internal adjustments such as with staffing and posting 24 hours after- hours phone number so that if an issue should arise, we are readily accessible.  We will of course issue the refund.  Please contact the office at ************ to do so.  Thank you.    

      Customer Answer

      Date: 05/01/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 21634009

      I am rejecting this response because: this should already be in place. I had spoken when another person waiting and they said this has happened before. It is unacceptable to just say you will do better when it appears you have a pattern of behavior that you do not feel the need to fix at all. There is no accountability. I spent almost 2 hours with my 3 month old waiting for my car. It messed up my entire day. 



      Regards,

      *************************************








    • Initial Complaint

      Date:06/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I lived in the building above their garage located at *************************., Philadelphia, PA ********* for 2 years through May 2023. Because it is an attended lot, we were required to leave a key with the garage. Because the lot was not attended 24/7, we had 2 keys and kept one for ourselves so we could access the car 24/7. Upon moving out, the manager of the lot admitted to us that they had lost the key that was kept by the garage and that we would be reimbursed for the cost of obtaining a new key. Management is now refusing to reimburse us and claiming that they didn't lose the key (which is impossible considering they had the key for 2 years and now it's gone; additionally, about a week prior to moving out of the building, we returned the car to the lot and took our key with us, yet they were still able to move the car by the next time we used the car, clearly indicating that they had a key). Because it was a ********* key, it is going to cost us $800+ to replace it with the dealership.

    Patriot Parking Incorporated is NOT a BBB Accredited Business.

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